Charge a fee to unsuspend?

[RobAPI]

If you suspend an account, do you charge a fee to unsuspend it?
If your phone line provivder disconnects you, you are normally charged a reconnection fee, roughly $35 depending on who you are with.

Do you have different terms for what you do after you unsuspend an account depending on the initial reason for suspending?

 

[Vovex Technology]

Whats the reason for suspension?

If it is for past due amounts you may wish to require the client to pay for 1 month service + prepay the following month. That way you have 2 months of service paid for.

 

[WHW-Rob]

Our cp requires them to pay the outstanding balance plus the fee for the next month, but we do not tack on any additional fee's beyond that.

 

[imported_Alex]

I've only had this issue come up once before (thankfully) and even though my TOS does specify a reconnection charge, I spoke to my client, explained the situation, gave them a warning and reconnected them at no charge. I did mention that if it happens again, I would charge them. Hasn't happened again!

I guess what I am saying here is speak to your cilents (if you can) and see what the reasons for it... I take them on a client-by-client basis.

Now, if you have a few hundred/thousand customers than I'd rethink this policy and probably incorporate a system like Vovex & WHW.