A company offering 24/7 support DOES NOT mean they have a live support person available, it just means they have a support medium available 24/7. This can be a FAQ/Knowledgebase, video tutorials etc. which can be accessed 24/7.
But in the eyes of law 24/7 support only means you have a support option available 24/7, while 24/7 live support means you have an instant reply to support questions.I don't agree. If I, and I would imagine 99% of people, see something that says 24/7 support then they expect somebody to be contactable to answer support queries at any time of the day.
Of course a knowledge base or documentation is there 24/7 unless a company switches off their website at night, but that is not what '24/7 support' means.
As an aside, I really hate it when someone advertises 24/7 live chat and then you click the button and it says that support is 'not currently online'. It's fine not to have support that is contactable at all hours, but then don't advertise that you do.
Hey there,How can we identify the right Reseller Hosting?
I have no idea what you mean by tariffs as generally when you start web host reselling your Main Plan or VPS will be in 1 DC (location).For a larger number of customers, you need a large number of tariffs, since everyone needs different tariffs, different locations are suitable for resale, so first of all prices, then tariffs and location.
I have no idea what you mean by tariffs as generally when you start web host reselling your Main Plan or VPS will be in 1 DC (location).
1) You take on a VPS or Master Reseller Plan (which will be in 1 location)
2) You set up your plans and prices
3) Advertise and sell
The only way you can offer different locations if you are a reseller is if you have several VPS/Dedicated services in different locations