HOW Much accounts do you have?
A company offering 24/7 support DOES NOT mean they have a live support person available, it just means they have a support medium available 24/7. This can be a FAQ/Knowledgebase, video tutorials etc. which can be accessed 24/7.
But in the eyes of law 24/7 support only means you have a support option available 24/7, while 24/7 live support means you have an instant reply to support questions.I don't agree. If I, and I would imagine 99% of people, see something that says 24/7 support then they expect somebody to be contactable to answer support queries at any time of the day.
Of course a knowledge base or documentation is there 24/7 unless a company switches off their website at night, but that is not what '24/7 support' means.
As an aside, I really hate it when someone advertises 24/7 live chat and then you click the button and it says that support is 'not currently online'. It's fine not to have support that is contactable at all hours, but then don't advertise that you do.