Average Ticket Time?

[tickedon]

Varies.

Server management issues are usually responded to within 10-60 minutes, and at most a few hours for resolution.

Sales/billing can be up to 12 hours, although most often it's a few minutes

 

[hanber]

even if the issue is not resolved it is must-have thing that the customer gets e-mail in 15-20 minutes that his ticket has been forwarded to the corresponding department