T tickedon New member Nov 13, 2006 #21 Varies. Server management issues are usually responded to within 10-60 minutes, and at most a few hours for resolution. Sales/billing can be up to 12 hours, although most often it's a few minutes
Varies. Server management issues are usually responded to within 10-60 minutes, and at most a few hours for resolution. Sales/billing can be up to 12 hours, although most often it's a few minutes
H hanber New member Feb 27, 2007 #22 even if the issue is not resolved it is must-have thing that the customer gets e-mail in 15-20 minutes that his ticket has been forwarded to the corresponding department
even if the issue is not resolved it is must-have thing that the customer gets e-mail in 15-20 minutes that his ticket has been forwarded to the corresponding department
