Hostinger quietly retired Kodee, its longtime support chatbot, and replaced it with something that does far more than answer tickets. Hostinger Agent can now manage websites, stores, domains, email and marketing tasks directly, and it lives inside Hostinger AI Builder too, so customers can ask it to edit a site, adjust SEO or investigate a technical problem without switching tools.
That’s a meaningful jump from what came before. Kodee reportedly resolved 91 percent of roughly 1.5 million monthly support conversations without human help, which is a genuinely strong track record for a support bot. But answering a billing question and editing a live website carry very different consequences when something goes wrong. Hostinger Agent isn’t just faster customer service. It’s software with permission to act on infrastructure that customers actually depend on.
Hostinger hasn’t removed people from the process entirely, at least. The company created a role called AI CX Engineer, where specialists can step into an existing AI conversation and add context rather than forcing customers to start over somewhere else. After changes introduced at the end of June, Hostinger says specialist-guided AI resolution jumped from 41 percent to 72 percent, live chat demand dropped from 10 percent to 4.5 percent, and specialist-guided resolutions now average around three minutes compared to more than 50 minutes for live chat.
Those numbers matter for the business, but they’re also incomplete on their own. They measure resolution speed, not accuracy across the trickier stuff, DNS changes, security incidents, complex migrations, where a fast wrong answer does real damage. A quick fix only helps if it’s actually the right fix.
There’s a commercial layer running underneath all of this too. Support and basic account management stay included with hosting, but Hostinger sells deeper agent capabilities, marketing, SEO, analytics, through subscription tiers. So the agent functions as both a cost-cutting tool internally and a new product Hostinger can sell on top of hosting itself.
The bigger shift extends past Hostinger specifically. As agent-based interfaces start replacing traditional dashboards across the hosting industry, the real test won’t be how many requests an agent handles. It’ll be how much customers actually trust it to touch things that matter once it starts acting instead of just answering.
