Amdocs and Lumen Technologies are pushing their cloud modernization partnership into new territory. The two companies have already shifted parts of Lumen’s business onto Google Cloud and Microsoft Azure, and now they are turning their focus to AWS. This phase takes aim at Lumen’s enterprise service orchestration and order management platform, one of the more intricate systems sitting at the core of how the telecom giant actually gets services out the door.
The tool doing the work here is what makes this phase stand out. Amdocs plans to put aOS to work, an agentic operating system the company developed with telecom companies in mind, targeting the repetitive tasks that tend to stall cloud migrations: sorting out what moves, breaking down custom configurations, and laying out a clear path forward. Amdocs says it can shrink that planning work, the kind that usually drags on for months, down to a matter of days.
For Lumen, the move slots into a broader cloud-first strategy the company has been running across three major providers at once. Spreading workloads across AWS, Azure, and Google Cloud builds in some resilience and keeps the company from leaning too heavily on any single vendor. It also hands Lumen a foundation it can layer more automation onto over time, with an eye toward faster service delivery, stronger SLA performance, and fewer manual touchpoints in daily operations.
Chad Naeger, Lumen’s Chief Information Officer, described the expansion as part of building a more agile and AI-ready foundation, one that supports current operations while leaving room for whatever comes next as AI takes on a larger role in network management. Sulabh Sood, Lumen’s Vice President of Cloud Transformation, called the AWS extension another step in a cloud transformation effort the company has clearly been running for some time.
On the Amdocs side, Anthony Goonetilleke, Group President of Technology and Head of Strategy, pointed to the track record the two companies share as the reason this expansion made sense. His focus now sits on cutting delivery risk and helping Lumen reach results faster, extending the same modernization approach to another system that genuinely keeps the business running rather than sitting on the periphery.
Neither company put a timeline or financial terms on the AWS phase of the work.
