WHMCS increases prices (again)

whmcsguru

whmcsguru

Active member
Yet another wonderful cash grab from WHMCS.
Thread

We're adjusting our pricing

TLDR; If you manage under 250 active clients in your WHMCS installation, nothing is changing.

To our valued customers,

At WHMCS, we are dedicated to providing our customers with the best web hosting automation platform on the market.

We don’t take any change to our pricing model lightly, and we don’t take our customers for granted. But we do want to continue improving WHMCS, investing in the product to make it more powerful and deliver a better experience to you.

As a result, we are introducing a tiered pricing structure that more accurately reflects the value users get from the product. The tiered pricing is modest and designed to reflect the business value of our product relative to your success. When you grow, WHMCS grows with you.

Here's how the WHMCS pricing model will look going forward:

Up to 250 Clients $15.95/mo (Branded)
Up to 250 Clients $18.95/mo (No Branding)
Up to 1000 Clients $24.95/mo (No Branding)
Over 1000 Clients $39.95/mo (No Branding)

In summary, if you manage under 250 active customers, your price is not changing. If you manage between 251 and 1000 active customers, your price will increase to $24.95/mo. And if you manage 1001 or more active customers, your price will increase to $39.95/mo.

The new pricing will take effect for new subscriptions from today, but for existing subscriptions, nothing is changing today - we are giving existing customers a 6 month grace period for their existing subscriptions: new pricing will not take effect before April 2017. As a current WHMCS customer, we wanted to keep you informed about the change.

We sincerely appreciate your business and look forward to continuing to deliver the most flexible and feature full solution for your business.

For more information about these changes, see our FAQ

An email is being sent to all users directly affected by this change.
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No more owned licenses
Strictly leased licenses (at double the cost for many).
Justification? Absolutely none.
Their demise is looking better and better.
 
I wouldn't call it a demise. WHMCS is still very much the leading choice for hosting automation software platforms around.

However, if I was running Blesta, Clientexec, HostBill, I'd see this as an opportunity to increase investment in development and under-price WHMCS. The company basically gave a 6-month window for their existing clients to find a new tool or pay higher price.
 
Artashes said:
I wouldn't call it a demise. WHMCS is still very much the leading choice for hosting automation software platforms around.

However, if I was running Blesta, Clientexec, HostBill, I'd see this as an opportunity to increase investment in development and under-price WHMCS. The company basically gave a 6-month window for their existing clients to find a new tool or pay higher price.
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Not that easy for a lot to just fund and use another system as the money etc. invested in Modules and Hooks that run with the WHMCS system
 
Artashes said:
I wouldn't call it a demise. WHMCS is still very much the leading choice for hosting automation software platforms around.
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So was modernbill, 10 years ago.
Nobody had even heard of WHMCS at that point
WHMCS is quite literally following the same, exact path here.

  • Ignore customers
  • Pretend you know better than said customers
  • Raise prices
  • Provide shoddy support

I wouldn't look to any of the existing providers to step up. They've already proven they can't. Somehow, someone, however will. It's inevitable at this point, given the path of self destruction Matt's been on.
 
whmcsguru said:
So was modernbill, 10 years ago.
Nobody had even heard of WHMCS at that point
WHMCS is quite literally following the same, exact path here.

  • Ignore customers
  • Pretend you know better than said customers
  • Raise prices
  • Provide shoddy support

I wouldn't look to any of the existing providers to step up. They've already proven they can't. Somehow, someone, however will. It's inevitable at this point, given the path of self destruction Matt's been on.
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Matt is now just a lap dog for the guys in Houston Texas, even the whmcs forum staff are all cpanel employees
 
Time will tell - I'm personally not a fan of the direction WHMCS is taking, but it is what it is for the time being.
 
I am also not a fan of this. How do they know how many clients you have? It might be time for me to learn how to use a new billing system.
 
I am actually quiet surprised at this, I guess the fact that cPanel took over made them a little more corporate-like. I kind of like how they have improved cPanel though.
 
Optimidia said:
I am actually quiet surprised at this, I guess the fact that cPanel took over made them a little more corporate-like. I kind of like how they have improved cPanel though.
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cPanel has not took them over, they are just a major shareholder Matt still owns majority of shares, although the way the whmcs forum seems to be run by cpanel does seem that way
 
vladimir said:
I am also not a fan of this. How do they know how many clients you have?
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The system itself has been able to tell for years how many clients you have. If you go into admin -> clients -> filter -> active clients, you'll see a iist. That's been there since at least v5, and probably longer. It's simply a MySQL query on their part. I'm more concerned with what they're doing with that data, which they shouldn't be collecting to begin with, honestly.

Optimidia said:
I guess the fact that cPanel took over made them a little more corporate-like.
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cPanel didn't take over. Matt's still running the show. cPanel merely bought a 49% stake in the company, which , honestly, was needed at the time. It gave Matt the needed money to spend on security enhancements which were sorely needed.
 
whmcsguru said:
It's simply a MySQL query on their part. I'm more concerned with what they're doing with that data, which they shouldn't be collecting to begin with, honestly.
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It is not so much a concern that the system tells them that say you have 1000 clients. that would be fine, but is it also telling then the actual details of each of them clients.
If they are collecting the client details then it is a clear breach of the Data Protection Act.
 
the price still acceptable. just worry their support. Yesterday i was wait for almost 20 hours to get the support reply.
 
easyhostmedia said:
if they are collecting the client details, then they do this without permission which is in breach of the Data Protection Act.
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I meant I doubt they are collecting actual client details but happy to be proven wrong. I would like to think they wouldn't collect anything more than statistics -- even that should be an opt-in but I guess that is essential for their new pricing structure.
 
It's always a shame to see an increase in price for software but from WHMCS's side it makes sense. It's also good that they are implementing this based on client count. It will be interesting to see how they detect client count and what happens when your system reaches certain client counts how they implement the price change.
 
zomex said:
It's always a shame to see an increase in price for software but from WHMCS's side it makes sense. It's also good that they are implementing this based on client count. It will be interesting to see how they detect client count and what happens when your system reaches certain client counts how they implement the price change.
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but Jack is this not like going to a supermarket and paying 50p for a tin of beans and then suddenly they get their 1000th customer through the door, so the beans go up to £1 a tin.

i think it will have a negative effect on them and make clients leave when they reach the thresholds
 
easyhostmedia said:
but Jack is this not like going to a supermarket and paying 50p for a tin of beans and then suddenly they get their 1000th customer through the door, so the beans go up to £1 a tin.

i think it will have a negative effect on them and make clients leave when they reach the thresholds
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No it's not the same as your example is based on the companies client total. This is based on WHMCS's customer's client total.

The way I see it is value provided by WHMCS vs cost is a big difference. WHMCS should be providing your business with significantly more value than the cost of the license even at their new pricing structure.

I think some people will look to make changes for example those with more than 1 license experimenting with new brands may start merging them to save on license costs. But overall WHMCS will see big increase to their income from this change, as long as this results in a higher investment into support and software updates then we will all collectively benefit from this change.
 
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