Winlogical?! Where are they?

[Equinox]

Please realise that sometimes email may get lost in cyber space or your server may have refused his response.

I seriously doubt that is the case here.

 

[layerblue]

I doubt that is the case too. I know the guy who founded Winlogical, and from what he as told me after the company was sold to the Austrailian outfit (a couple of months ago), customer response has been next to nothing.

 

[Winlogical Info]

Given it seems everyone wants to get carried away with their own opinions here are some facts for you:

No support tickets are unanswered
No support emails have been unanswered

Support is available through www.winlogical.com/support or support@winlogical.com as it has been all along.

As far as individual client problems are concerned the best way for us to fix these is for those clients to notify us instead of first posting to a forum.

With regards to the comments by layerblue - we suggest you get your facts in order before posting in future.

Support since December has been within our stated goal (4 hour resolution) so we reject your comments, particularly given your competitive status.

Should any problems still exist we encourage our clients to contact us so we may resolve their issues.

An aggressive post - we don't think so, we just have a problem with our name being dragged through the dirt with no justification.

Let's now see whether this issue is over, or whether another forum member feels the need to have the last say.

Regards,

Winlogical

 

[Equinox]

Ok, I think this thread is moving towards a flame war. I have requested that the thread be closed. If you would like to post a complaint or query about Winlogical, please feel free to post a new thread, as it is more considerate to the company WinLogical.

I would like to commend WinLogical on their very passive response and believe that if you can handle your support in the fit manner you have done so in this thread, there should be no problem with your support services whatsoever.

I realise that in forums such as these there is a very negative view towards hosts and things can get out of hand very easily. Thank you for controlling yourself and not allowing things to go that way here in this case.

Kind and warmest regards,
~Equinox

 

[layerblue]

[EDIT]

Never mind, it isn't worth it - if anyone wants the FACTS that I just removed here, feel free to PM me.

[/EDIT]

 

[Server Division]

I wouldn't trust competiting hosts offering the same products that make these claims.

MOD NOTE: Post edited. Personal attacks on other users are not allowed.

 

[webfreak08]

Ok, I think this thread is moving towards a flame war. I have requested that the thread be closed.

This thread is, in fact, becoming a flame war and is closed. This goes to all forum members: Please follow the HD rules...

3.1 Be respectful to other users and avoid personal attacks.

 

[Artashes]

I would like to add to what Marc explained that we do not want HostingDiscussion to be a place where members over-react and get aggressive with each other.

Those with direct experience and problems should resolve those issues outside of this forum directly with the company.