webspacedepotcm
New member
We use it and it helps, although some do slip by. In many cases we call by phone to verify if maxmind looks fishy.
Who Uses MaxMind?
- Thread starter appage
- Start date
ladycooper
New member
We have been using MaxMind since we migrated into WHMCS.
so far so good.
We are setting to filter fraud score 5 and above.
so far so good.
We are setting to filter fraud score 5 and above.
Zachary McClung
New member
We tried Max Mind. It was alright. It doesn't provide the pretty graphs that some of them do; however, I cannot complain about their pricing.
romes
David
It is good to prevent scams, but it does stop a lot of signups as a lot of people are lazy and do not want to go through the process. This is the reason I took it off. I have a process to check on fruad (which I can't say here) but so far it works great. Stops 100% of fruad so far and I am hoping it stays that way.
Zachary McClung
New member
No Offense! Nothing is 100%. We had a client who had passed through our Fraud Gaurdian account, manual review, and was on our server for a year before we found out he was doing fraud. Recently, we have seen some very smarter fraudster who have gone through alot of trouble to sneak by. We had one guy create a fake ID.
The key to using Max Mind is not to allow it to prevent orders but to set them to pending when the score is high enough. That will allow you to do a manual review. There are probably many orders that do not even need to be looked at that your manual reviewing. Time is money.
MaxMind is an automated system and can't be absolutely 100% accurate.
It wouldn't be a good idea to blindly reject all orders that it gives a bad score for.
In my opinion, some amount of manual intervention and fine tuning over time would be required.
But yes, its a very powerful anti-fraud service.
It wouldn't be a good idea to blindly reject all orders that it gives a bad score for.
In my opinion, some amount of manual intervention and fine tuning over time would be required.
But yes, its a very powerful anti-fraud service.
Zachary McClung
New member
What the tells me is you have to much time on your hands if you can manually review each site monthly. In matter of fact, if I was a customer and saw that I would be a little worried. That seems like a huge waste of time to me. If they pass our initial fraud review we let it go until we have a complaint. Is a customer really going to change its principals and business in a month? No!
romes
David
One, I do not review each account manually. If a signup looks suspicous I investigate it. Also, a tech of mine checks the server for other stuff other than fruad, like torrents, warz, etc. Fruad is just of the things that my tech looks out for.
Also, it seems by your comment that you have a problem with my methods? My methods is what keeps my server clean, and running smooth.
Also, it seems by your comment that you have a problem with my methods? My methods is what keeps my server clean, and running smooth.
Zachary McClung
New member
You run your business however you choose to run your business. From spending six to seven years in this industry all I know is your methods are very odd. I would be worried about privacy as a customer with your tech snooping around through my accounts. Everytime I comment on your method you change your method. Sounds like to me your new to the industry, have a small client base, and your unsure of your methods.
I can tell from your website and hosting packages that you are young. You have been around since 2006. I have been around since 2002. There are things that I worry about as a hosting consulting that you have not run into yet. If your business makes it to five years and grows your going to realize that checking the box once a month to thumb through files and manually reviewing all orders like you say you do cannot happen anymore. With how the industry is changing, competition increasing, and cost of people you just wont have enough at the end of the day.
romes
David
I am not new to the hosting industry. I have five years of experience and my client base is decent sized. My tech knows each client very well and my clients do not mind. The first time my tech checks the clients account he asks for permission and the client normally agrees to it. clients that refuse are not checked unless a complaint is recieved.
Look, privacy is very important to me and my clients. I get to know each client personaly. This is one of the reasons my clients trust my methods. They know what I am doing is for the best. I am sorry if my method seems odd, but it works. Also, anyone here can tell you that the most important thing to me is making sure my services are top notch, support is top notch and that my clients are happy.
Look, privacy is very important to me and my clients. I get to know each client personaly. This is one of the reasons my clients trust my methods. They know what I am doing is for the best. I am sorry if my method seems odd, but it works. Also, anyone here can tell you that the most important thing to me is making sure my services are top notch, support is top notch and that my clients are happy.
Yes, anti-fraud measure can cause loss of sales, unfortunately.
Good to know you have found a method that works for you.
We use maxmind - both minFraud and telephone verification. It might cost a customer or 2 but that's ok. I'd rather that than get bogged down with fraud chargebacks,etc. And if they can't read to enter a correct phone number - do you really want them as a customer?? Don't know about others but ClientExec puts
right there by the phone number field... "currently be reached" - seems straightforward to me.
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