Version 6.3 is now available.
In Version 6.3, we've focused on the ticket system with many exciting enhancements including:
Rich-Text Formatting - now you can apply styles to your text, as well as bulleted and numbered lists, code blocks and more, thanks to the introduction of Markdown support
Auto-saving - your reply is now saved as you type which coupled with improved session timeout detection helps to ensure you never lose that long reply you've been working on
Improved Notifications - a new simpler, clearer ticket notification design keeps you better informed of activity and changes to support tickets you are assigned to or watching
Ticket Watching - watching a ticket keeps you in the loop with email notifications any time a reply or change is made, allowing you to see a ticket through to resolution
More Powerful Search - supporting multiple department and status criteria concurrently allows you to build the ticket views that work for you
In-line Ticket Notes - document your work and allow your colleagues to see your notes in chronological order, right alongside customer replies
Image Attachment Previews - view image attachments more quickly and easily without having to download them thanks to full-screen in-line previews
Version 6.3 also introduces support for localising product names, descriptions and more with Easy Translation, Email Address Verification, Improved Email Notification Styling and more.
