What is it with these Company kids.

HostOX

HostOX

Member
I ordered a VPS at a Company, only for little things nothing that needs to be amazing.

So I bought it, got it, and was all ok to start.

I ended up in the space of a month, having 5-7 outages all lasting over 1-5 hours at a time! :crash:

I then Complained about it, and asked what about a refund etc, they said our terms deny that request which is ok and I agree there.
But because I said my service was rubbish, and I had multiple downtime that I was 'harassing them'.

Then I said I will file a dispute in paypal if I must, it is only fair since I am not getting the service they advertise, and the downtime and speed is ridiculously poor.
So then I was classed as 'making threats'. They now saying we wish to part ways.

I do not get it with Companies these days, they seem nothing but kids a lot of them, very defensive when you want to leave or get a refund, and cannot take any critisism or feedback on there product unless it is all good.

They really drive me potty, anyone else had some experiences similar? They love to use their power as a Company don't they.
I have passion for what I do in Business, however it seems to be not there anymore for most places, it seems to be driven by cash only.
:crash::smash:
 
Paul let me start by saying that life is very short. This world is full of people who are immature and they will hurt themselves. Personally when I run into such things I simply cancel the account and move on. I see it this way....If I take time to argue with them and rant and rave over what they are or aren't doing, I become victim to their mentality and become like them. I personally do not have time to deal with people running a service that doesn't provide my needs, therefore I quickly part ways with them and I'm a happy person.
 
webling said it well and I have to say that as of late (probably over last 2 years) I have chosen to set the same mentality. I simply walk away if I don't like something and try to stress as little as possible. Same with idiot drivers who annoy you - I try to keep calm and not burn my nerve cells. :)

You know, you should really name the company in question, it'll be good for people to know what to expect if they consider hiring their services.
 
The fact is, reseller accounts are cheap. I started when I was 14 years old (now 23) trading web design for my resellers account so it could be, indeed, a kid :shaky:

I have to admit that when I started there was a VERY large learning curve and I knew nothing about hosting, but it became very clear that there is a way to survive amongst all of these companies (and there are a lot) and it's because of the ones like you chose. I only had a resellers account but outsourced my VPS/Dedicated options for commission. Not sure if your host was in the same boat or not, just saying that could have actually been the case. And about your particular situation, you could go public with the hosts name and put a little heat on them. It might help in getting your money back.

Anyways, good luck finding a better provider.
 
Artashes said:
webling said it well and I have to say that as of late (probably over last 2 years) I have chosen to set the same mentality. I simply walk away if I don't like something and try to stress as little as possible. Same with idiot drivers who annoy you - I try to keep calm and not burn my nerve cells. :)

You know, you should really name the company in question, it'll be good for people to know what to expect if they consider hiring their services.
Click to expand...

webling said:
Paul let me start by saying that life is very short. This world is full of people who are immature and they will hurt themselves. Personally when I run into such things I simply cancel the account and move on. I see it this way....If I take time to argue with them and rant and rave over what they are or aren't doing, I become victim to their mentality and become like them. I personally do not have time to deal with people running a service that doesn't provide my needs, therefore I quickly part ways with them and I'm a happy person.
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corypippen said:
The fact is, reseller accounts are cheap. I started when I was 14 years old (now 23) trading web design for my resellers account so it could be, indeed, a kid :shaky:

I have to admit that when I started there was a VERY large learning curve and I knew nothing about hosting, but it became very clear that there is a way to survive amongst all of these companies (and there are a lot) and it's because of the ones like you chose. I only had a resellers account but outsourced my VPS/Dedicated options for commission. Not sure if your host was in the same boat or not, just saying that could have actually been the case. And about your particular situation, you could go public with the hosts name and put a little heat on them. It might help in getting your money back.

Anyways, good luck finding a better provider.
Click to expand...

I run about 20 Servers in total, however the one I needed it for hosts the OS's, and Logins for VPS manager SolusVM Master to put it blunt.

I run all my own nodes however run a few off site for security and backup reasons.

I am not into naming and become public with arguments I am not that type of person really, I don't like it so I wouldn't do it.
I have been in the industry a long time and seem to see too many Companies with no passion.
I have replied to a advert on LEB however, this will ensure people know were not to go.

I posted to them this in a ticket.

I am not harassing anyone.

If you can not take critisism or feedback on your service then you are not going to do well.
I am clearly implying how my service has been a let down since I got it, and I am so called making 'threats' and now 'harassing you'

You really need to be a man and act to a decent age.
You are now becoming childish, let me define harassment for you.

"Harassment is any form of unwanted and unwelcome behaviour which may range from mildly unpleasant remarks to physical violence. "

Non of my replies are these, they are clearly critisism and feedback on the service you have provided me.
I will happily part ways, however due to you asking for it, I will be taking a refund for my server.
Click to expand...

This is there short reply which made me laugh.

Hello,

No refunds are given.


Thank you,
Nick Lunn
System Admin
http://semoweb.com
+1-877-706-SEMO (7366)
Click to expand...

May aswell allow the Company URL out eh.

They want me to part ways however will not give my money back? :crash:

Sorry but these guys should of been on stage, they are hilarious, I have been there less than 20 days maybe.

The way they act and operate and the service overall is just a big joke, really.
I feel the industry is fair enough saturated, however with most of them not knowing anything about a server just makes it worse.
Then relationships with Clients, they need lessons.
 
Now they are suspending me, also ignoring my live chats and frankly I am angry.

I will post the whole ticket shortly.
 
Department Date Subject Status Urgency
Billing 12/28/2010 17:25 Refund Customer-Reply Medium


Client 12/28/2010 17:25
Hello.

I wish to know how I can get a refund for this server, I have had an absolute rubish service, with nothing but slow loads, several downtimes and more.

However I need the data on there.

Please inform me how to get a refund and I can move my files when we work a way to do so.

Unless you become silly, but frankly, this server is a joke.

----------------------------
IP Address: 94.197.22.43
Sam S
Staff 12/28/2010 17:55
Hello,

Per our TOS we do not offer money back guarantees with our VPS

http://semoweb.com/tos.html

==============

Thank you!
Sam Santos
Support Tech
http://www.semoweb.com
How would you rate this reply? Poor Excellent





Client 12/28/2010 18:05
Ok that is fine, I can do a charge back, you cannot force me to keep a service that is absolutely ridiculous and the staff have no care for their clients.

Kids in the industry.

Sam S
Staff 12/28/2010 18:10
Hello,

That is fine, you agreed to our TOS upon signing up.



==============

Thank you!
Sam Santos
Support Tech
http://www.semoweb.com
You rated this response





Client 12/28/2010 18:13
Do you have a Company number? No

Do I ? Yes.

Do you care about your clients? No.

You should consider your clients highly if you want to get anywere in this industry, I have been really let down by your service that you consider good.

Are you even going to try and do anything to change my mind?

And I can reverse the payment with full refund due to the fact the product is advertised with false claims.
You also are not providing a stable service which is considered bad with trading standards.

Zack Humphrey
Staff 12/28/2010 18:32
> Do you have a Company number? No

Maybe if you took the time to review our contact us page it would help you.
>
> Do I ? Yes.

Im usure.


>
> Do you care about your clients? No.

Of course we do, do we care for clients who threaten us? No
>
> You should consider your clients highly if you want to get anywere in this
> industry,

We do.

I have been really let down by your service that you consider good.

Sorry to hear this.
>
> Are you even going to try and do anything to change my mind?
>
What is the current issue your facing? I do not see a support ticket open.


> And I can reverse the payment with full refund due to the fact the product is
> advertised with false claims.

You may go ahead and do so.


> You also are not providing a stable service which is considered bad with trading
> standards.

This is based on your opinion




_______________________
Thank You,
Zack Humphrey
Support Adviser
http://www.semoweb.com
How would you rate this reply? Poor Excellent





Client 12/28/2010 18:36
I see many tickets I have had, with downtime, slow loads.

I am making no threats at all, just clearly pointing out I will reverse the payment if I have to, since you are really un-co-operative and just wish to deny me.

I have shown you with my many tickets the service is very poor yet no explanation for downtimes or for your attitude.

I have made no threats, you are not exactly talking to try and get the issue resolved, more or less just saying no your not having a refund, which is very poor.

Client 12/28/2010 18:36
I am also under 18, which makes you contract a void.

A person under 18 cannot commit to a legal binding contract.

Client 12/28/2010 18:39
It also says I have 30 days to request a refund.

Zack Humphrey
Staff 12/28/2010 18:41
Hello,

It applies to the payment sender.

Who ever paid agreed to the TOS while ordering.



_______________________
Thank You,
Zack Humphrey
Support Adviser
http://www.semoweb.com
How would you rate this reply? Poor Excellent





Client 12/28/2010 18:45
Still your attitude stinks and seems no care in the world.

Am I going to get a decent service from now on then or are you going to continue with the down time and poor service and absolute crap support.

Zack Humphrey
Staff 12/28/2010 18:47
Hello,

We feel its best to part ways as we feel we are being harassed by you.

You keep implying our servers are crap, our service sucks, our customer support stinks etc.

Have a great day.

_______________________
Thank You,
Zack Humphrey
Support Adviser
http://www.semoweb.com
How would you rate this reply? Poor Excellent




Client 12/28/2010 18:54
I am not harassing anyone.

If you can not take critisism or feedback on your service then you are not going to do well.
I am clearly implying how my service has been a let down since I got it, and I am so called making 'threats' and now 'harassing you'

You really need to be a man and act to a decent age.
You are now becoming childish, let me define harassment for you.

"Harassment is any form of unwanted and unwelcome behaviour which may range from mildly unpleasant remarks to physical violence. "

Non of my replies are these, they are clearly critisism and feedback on the service you have provided me.
I will happily part ways, however due to you asking for it, I will be taking a refund for my server.

Nick Lunn
Staff 12/28/2010 19:37
Hello,

No refunds are given.


Thank you,
Nick Lunn
System Admin
http://semoweb.com
+1-877-706-SEMO (7366)
How would you rate this reply? Poor Excellent





Client 12/28/2010 20:33
Then why ask me to part ways if you will not refund my payment?

Brett P
Staff 12/28/2010 20:51
Hello,

We will not tolerate abuse towards our company.

Thank you,
Brett P
Level 3 Tech
http://semoweb.com
+1 (877) 706-SEMO (7366)
How would you rate this reply? Poor Excellent





Client 12/28/2010 21:02
I have had 3 or 4 different members of staff reply.

Can I just have one person please.

I have not abused your Company in any way shape or form, just given you critisism and feedback.

Client 12/28/2010 21:03
And why is a level 3 tech replying to my ticket which relates to billing?

Brett P
Staff 12/28/2010 21:11
Hi,

I happened to see the ticket opened read over it and seen how vulgar you were being against us.

Thank you,
Brett P
Level 3 Tech
http://semoweb.com
+1 (877) 706-SEMO (7366)
How would you rate this reply? Poor Excellent





Client 12/28/2010 21:13
I have read through the ticket, and so have many other people seen a full copy of it.

So tell me how I am being 'vulgar' because frankly the only people playing here is you lot.

You say I am doing something new each time, making threats, harassing, vulgar / slander.
Yet all I want to know is if my service will be good from now on rather than not up to standards.

You really do wish to go public then we can, I am fedup of your mockery replies.
Click to expand...

Fair enough I said I will file a charge back, thats me, I won't pay a year for a crap service to not be given a refund in anyway.

They know have took my server down, ignored my on any form of chat.

I am speaking with the direct host now.

A further reply which made me laugh.

Audrey Castro
Staff 12/28/2010 21:37
Paul,

I will be leaving this server open and unsuspended.

Just letting you know if the staff feels like they are harassed this will be the last time i waive this.

Lets keep everything professional and both work together.

Thank you,
Audrey Castro
Billing Department Supervisor
+1 (877) 706-SEMO (7366)
+1 (909) 532-2809
http://semoweb.com/billing
How would you rate this reply? Poor Excellent





Client 12/28/2010 21:39
Ok we can keep it professional, something I have done all through out this ticket.

If the staff feel? I don't get this at all, I have 'not' done anything of the kind, nothing can be based on how a person takes something, critisism.

We can work together, however I don't think the previous people talking to me can act in a responsible way, clearly from the actions carried out.
Click to expand...
 
Last edited:
Quite honestly, without knowing the whole story, they have conducted themselves okay. I don't know why you keep calling the company as "kid-run", they clearly have several staff members who have been in communication with you.

I haven't read the TOS, I don't know if what they are doing within their right or not. I know that if I were to receive horrible service (the one you described with many and lengthy downtimes, slow connectivity, etc), I'd be very unhappy too, and probably would have tried to negotiate some kind of refund, because you certainly cannot expect such service, especially if they have SLA (do they??)

But if you know they are not going to provide you with a refund, and you seem to acknowledge their right of doing so, then why not just stop arguing and just trying to file a chargeback. Seems like a waste of time more than anything.
 
Artashes said:
Quite honestly, without knowing the whole story, they have conducted themselves okay. I don't know why you keep calling the company as "kid-run", they clearly have several staff members who have been in communication with you.

I haven't read the TOS, I don't know if what they are doing within their right or not. I know that if I were to receive horrible service (the one you described with many and lengthy downtimes, slow connectivity, etc), I'd be very unhappy too, and probably would have tried to negotiate some kind of refund, because you certainly cannot expect such service, especially if they have SLA (do they??)

But if you know they are not going to provide you with a refund, and you seem to acknowledge their right of doing so, then why not just stop arguing and just trying to file a chargeback. Seems like a waste of time more than anything.
Click to expand...

I am looking already for the new host, however had to get my service back online until I do.

I have reported several problems in previous tickets with them, no appology nothing.

So I finally had to blow this time, it is beyond a joke when it is down 4 times a day, and no explanation.
Finally a sane member of their team liased with me and got the server back online.

They mentioned if the staff feel they have been harassed, which frankly is wrong, and they agreed with me.
Fair enough I blew, but they needed the truth.

It seems some more unhappy people have had a bad experience with them too, so hopefully my new provider will be better, hell I don't expect much for their price, but still, I expect half a decent service.
And I call them kids since the team were acting that way, blocking my chat, short reply, no appology, no help offered etc.

It just shows how Companies can be on the web in this day and age.


My constant moaning got me a good team member finally, so glad that is that.
However I most likely will have to charge back the payment, you would think they can offer a partial refund for the un-used time.
 
Artashes said:
Oh well I am glad that you are finally getting somewhere. :thumbup:
Click to expand...

Decided to buy a second with a current provider, they are solid! :thumbup:

But I just get so wound up, effort time and money goes into Business, and fools playing with Clients, with no passion and no care in the world.

Oh well I better not rant on!
 
It is indeed very terrible with "having 5-7 outages all lasting over 1-5 hours at a time!" in one month, I think many hosting providers is barely like it.
 
HostEase said:
It is indeed very terrible with "having 5-7 outages all lasting over 1-5 hours at a time!" in one month, I think many hosting providers is barely like it.
Click to expand...

It is a first for me.

However I have a lowend storage server, thats only off about 2 x a day :rolleyes2

It's cheap, so its normal
 
As you mentioned. "It's cheap, so its normal".

Try to look for more reliable host and read the TOS carefully before place order. In fact no one like their website down frequently.
 
Your right about kids, I found that a large number of hosting companies are owned by kids (14 to 17 years old) and do not have the customer service needed to run a business or handle complains such as this one. I would like to know how this is legal with our child labor laws.

It's cheap, so it's normal - How is this? Running a company cheap or not it is still a company and there is still a level of customer service required by all of us.
 
Unfortunately the Industry continues to be saturated with One-Man Short Term business models for people to make some quick cash before moving on. The industry/providers need to take some responsibility here by offering such cheap services and not verifying the legitimacy of a business. Some providers have marketed Reseller Hosting extremely badly as a “Ladder to launching your own business cheap”

I can argue and give credit to some provides for launching and maintaining a successful business - After all you learn business by experience. People like corypippen are success stories of young people’s ambition and drive to launch a successful venture.

For the ones that Fail – Well big Lesson learnt and know what not to do next time or move on and realise it’s not the world you think it is.

As for your scenario Paul like webling and Artashes simply just move on and find a genuine provider.
 
There was a webhosting company that were all made up of a group of friends. You know when one gets offended, everyone else has to get involved.

I mentioned only briefly all the downtime that the server was experiencing lately on the support forums, and before I know it, one of the mods was accusing me of harassment because I mentioned the admin's name in my complaint.

It was absolutely ridiculous to watch. Thankfully, that company didn't last long, I wonder why.

Though they never named ages, the sheer immaturity of these folks led me to believe that they couldn't be older than arrogant teenagers or college students trying to make it big on the net.
 
One of their responses was you were being "vulgar". According to the tickets you posted, I didn't see anything that would be deemed vulgar in your communications with them.

Unless you edited your tickets before posting them here, I'm not understanding why they would say that. Informing a company you would just like a refund because you feel they are providing poor service isn't normally considered being harassing or vulgar. :uhh:

No company will tolerate a client being harassing, vulgar or abusive in any way to their staff, but after reading your tickets and responses, I'm just not seeing it.
 
this server is a joke
Kids in the industry

till your attitude stinks and seems no care in the world.

Am I going to get a decent service from now on then or are you going to continue with the down time and poor service and absolute crap support.
Click to expand...

Well, it was slight, but it was vulgar, maybe 1%... wow... Yeah, they might have overdone it a bit, but you did send tons of the same replies again and again. Just chargeback and leave if it's not working.

They do have a 99.99% Uptime guarantee shown, but can't find it in the Terms of Services... That should be there...
 
This is common tendency nowadays. Most of the providers have no passion, all they want are mostly money. Of course money are important, but creating company without deriving satisfaction from it is big mistake.

We should examine carefuly provider that we want to assosiate our time and money with. Reading opinions, reviews, having a talk with support team and asking about variable things might simply reduce strees and money loss. Poor host will be eliminated quickly from our list if opinions about him are negative or it's support team is rude and unqualified.
 
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