BlackStorm
New member
Hey,
I have a user that has a limit of 10gb for his account (I stopped the account from being suspended if he went over as sometimes he went over by a little and I didn't mind, also let him know this)
Today I noticed his usage was 168gb this month (only 20 days so far) and I thought it was a mistake in cPanel.
Checked it out and it was true, there was a file over 200mb (Legal and legit) that was downloaded a lot.
According to my TOS this would be $316 in charges but I wouldn't want to charge anyone that, even if they did use a lot of resources.
It is just far too open, I would end up losing the customer and I doubt it would be paid anyway.
I need some advice on what to do about this...
Is is a lot of bandwidth but I don't want to go overboard....
I have a user that has a limit of 10gb for his account (I stopped the account from being suspended if he went over as sometimes he went over by a little and I didn't mind, also let him know this)
Today I noticed his usage was 168gb this month (only 20 days so far) and I thought it was a mistake in cPanel.
Checked it out and it was true, there was a file over 200mb (Legal and legit) that was downloaded a lot.
According to my TOS this would be $316 in charges but I wouldn't want to charge anyone that, even if they did use a lot of resources.
It is just far too open, I would end up losing the customer and I doubt it would be paid anyway.
I need some advice on what to do about this...
Is is a lot of bandwidth but I don't want to go overboard....