Try Before You Buy

Ah, ok. I honestly didn't realise that such things as the trials would be operated like that-that they would be on trial machines and have higher priority. If that is the case, well thats pretty low all told!
 
Not ALL hosts do that, but many do. Rather than taking the risk of getting special treatment, become a regular client with them and see how they act.

Same goes for livehelp and regular ticket response times. Even if you're not a client, test their knowledge before moving.
 
http://www.webhostingstuff.com/ keeps running uptimes of a lot of hosts. They however only check every 60 minute so short downtimes may be missed, however one good thing about their web site is it provides unbiased uptimes. Hosts can't call in and be like, I'm about to preform maintenance, can you pause monitoring.

Most hosts also offer a 30day money back guarantee. I'd always recommend going with a host and giving them a trial run for 30 days before trusting them with your web site.
 
Web hosts are generally a lot better about things like trials and getting your money back, than they were some years ago. That doesn't mean that you still can't be burnt, but companies are more accountable now for the most part, especilly the ones that actually want repeat and continued customers. After all, it is thanks to the customers that web hosting companies will make or break themselves.
 
For shared hosting, the investment risk is pretty low, simply because prices have come down over the years. In other words, I wouldn't worry a whole lot about a money-back guarantee for a month of shared hosting. If you're shopping for something higher-end, that can be different.

Reviews, support responses, response times, and reputation may be more useful.
 
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