ticket support

Yes, of course all of us expect the tickets can be solved immediately, but there are some cases where it requires time for the hosting provider to figure out the causes of the problems and extensive investigation and configurations required.
 
In general,all the people want their problems to be resolved as soon as possible.but for the staffs,the time of resolving tickets depends on the issues.If the issue is simple they resolve it instantly,while if some issues need to be checked,the staff will give the reply to clients.
But if you provide 24/7 support,you must guaratee the tickets shoule be replied in 30 minutes.
 
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