Ticket Support System?

[Artashes]

I haven't had much experience with any of the ticket applications, other than from a client standpoint, but today I saw what Avid Software is cooking (IntelloDesk support software) and I was extremely impressed with it!

 

[AndrewWetzel]

I have seen the banners up about it, it looks good...

 

[ANMMark]

I have seen the banners up about it, it looks good...

Banners? :uhh:

 

[AndrewWetzel]

yea on freewebspace.net there was a banner about it....

 

[SQNWK]

Try request tracker

 

[ayksolutions]

Use Modernbill personally. But thats a bit on the extreme as far as just getting a support desk going. Cerberus and Kayako are the most common. Go with them just because of the support.

 

[Dactyl]

Cerberus is excellent, the free version is more than enough if your starting out.

 

[Senad]

I've used perldesk, modernbill, clientexec, but I just found about Cerberus it looks VERY impressive I'm definetly going to be giving it a try thanks for the information Dactyl.

 

[Dactyl]

No problem at all Senad, it was actually mentioned by other members as well

Regards

 

[Marks]

Perl Scripted Helpdesk: PerlDesk
PHP Scripted Helpdesk: Kayako or what I am looking for IntelloDesk

 

[gounder]

IntelloDesk looks very promising and with feature rich.

Still under Beta but so far looks very good.

 

[Cubic]

Support Trio, is reasonablely priced and will meet your needs.

I have to agree. Support Trio is by far the best help desk we have used. The end user interface is very nice as well.