Like many games out there in the world, the trick is to find out how to win the game. This game I talk about is," Web Hosting vs Re-selling". Last month i had a customer sign up and everything went well for 3-4 weeks, but the following week was a DISASTER!!!. This customer decided to setup 550 domain names in 1 week and then kept continuously asking the same question. I didn't mine answering the same question 3 times, the forth time i asked him a question, " Why don't you grab a re-selling package given the amount of time and effort you spend setting up all these domain names". Sure enough, the following week this customer did upgrade and now is asking more questions.
This customer now has a dedicated server.
From a simple user account to a full blown dedicated server. It pays to help your customers out with simple (unrelated) questions. By answering and keeping Ntouch, I had not only taught this customer the in's and out's of the web hosting world, but introduced a concept that is now making him money.
- Give man a fish and he will eat for a week. Teach him
how to fish so he can eat for life.
Keeping Ntouch,
Tdore
This customer now has a dedicated server.
From a simple user account to a full blown dedicated server. It pays to help your customers out with simple (unrelated) questions. By answering and keeping Ntouch, I had not only taught this customer the in's and out's of the web hosting world, but introduced a concept that is now making him money.
- Give man a fish and he will eat for a week. Teach him
how to fish so he can eat for life.
Keeping Ntouch,
Tdore