I am just a moderately-skilled business owner who is very grateful to others, most much more knowledgeable than I, who take the time to post their experience on various forums. Information I was able to find on the web has helped me to choose vendors, troubleshoot issues, etc., when I run a one-man shop and pretty much have to wear all hats.
So this is my one-year review of The New York NOC, in hopes it helps someone else who is choosing hosting providers.
I have a mid-level VPS plan with NYNOC, with CPanel, which I use to house several domains, run a couple of Mailman discussion lists, and act as my DNS server and mail server as well.
I can say that with the exception of two or three DDOS attack incidents over the past year (and none in quite a while) during which it was difficult to access my server for about 24 hours, **I have had 100 percent uptime**. Because I am only a beginner at managing a linux web server, I have often needed to post a trouble-ticket and have always got a satisfactory response from NYNOC employees.
In fact, what I have appreciated most is that if I explain in my trouble ticket that I would rather be taught what to do (for next time) rather than just have someone fix it for me ... Andy (NYNOC owner) has gone above and beyond the call of duty to patiently teach me what needs to be done, so that I can become more and more self-sufficient.
I currently have a Super VPS #2 plan which for a mere $9.95 per month gives me 20 GB of storage, 1,000 GB of bandwidth, 512 MB of guaranteed RAM, and for $15/month additional (because someone like me really needs it) CPanel. For years I was with webintellects who I thought ran a pretty good shop but downtime was a little too common and response from my server was extremely slow (whether due to their distance from a backbone, internal network problems, or what I can't say).
Response time to my server at The New York NOC is extremely fast.
Service-ticket response time has been great, and Andy and his staff have been willing to walk the extra mile to instruct me as a customer.
Uptime has exceeded 99.9%.
The cost is hard to beat.
kazar
PS: in response to various negative posts I have seen about NYNOC: If your site is mission-critical or even just "important", in my opinion you should be mirroring your entire site to another server somewhere. Also, I have seen criticism of the fact that NYNOC is very small, with Andy himself often answering support tickets. For me, that is a big plus. I run a small business and I prefer to choose small businesses as my vendors. I do not see this as a downside in any way. But if you would rather go with a big hosting service provider who will not remember you when you contact them, i.e, if you'd rather been an account number instead of a person in your provider's mind ... then pick a big huge hosting provider, not The NYNOC....
So this is my one-year review of The New York NOC, in hopes it helps someone else who is choosing hosting providers.
I have a mid-level VPS plan with NYNOC, with CPanel, which I use to house several domains, run a couple of Mailman discussion lists, and act as my DNS server and mail server as well.
I can say that with the exception of two or three DDOS attack incidents over the past year (and none in quite a while) during which it was difficult to access my server for about 24 hours, **I have had 100 percent uptime**. Because I am only a beginner at managing a linux web server, I have often needed to post a trouble-ticket and have always got a satisfactory response from NYNOC employees.
In fact, what I have appreciated most is that if I explain in my trouble ticket that I would rather be taught what to do (for next time) rather than just have someone fix it for me ... Andy (NYNOC owner) has gone above and beyond the call of duty to patiently teach me what needs to be done, so that I can become more and more self-sufficient.
I currently have a Super VPS #2 plan which for a mere $9.95 per month gives me 20 GB of storage, 1,000 GB of bandwidth, 512 MB of guaranteed RAM, and for $15/month additional (because someone like me really needs it) CPanel. For years I was with webintellects who I thought ran a pretty good shop but downtime was a little too common and response from my server was extremely slow (whether due to their distance from a backbone, internal network problems, or what I can't say).
Response time to my server at The New York NOC is extremely fast.
Service-ticket response time has been great, and Andy and his staff have been willing to walk the extra mile to instruct me as a customer.
Uptime has exceeded 99.9%.
The cost is hard to beat.
kazar
PS: in response to various negative posts I have seen about NYNOC: If your site is mission-critical or even just "important", in my opinion you should be mirroring your entire site to another server somewhere. Also, I have seen criticism of the fact that NYNOC is very small, with Andy himself often answering support tickets. For me, that is a big plus. I run a small business and I prefer to choose small businesses as my vendors. I do not see this as a downside in any way. But if you would rather go with a big hosting service provider who will not remember you when you contact them, i.e, if you'd rather been an account number instead of a person in your provider's mind ... then pick a big huge hosting provider, not The NYNOC....
