Support Software

[aagthosting]

What is a good support software for keeping track of customer support by phone? I need some software that will keep track of calls and support issues. I figure my support techs would enter notes about each support call.

 

[webhostingcs]

Actually this can be done also in WHMCS... it has ticketing, so you can log the calls from there.. each client you can create an individual "notes" or open a ticket for them..

You can also try these different HelpDesk softwares:

1. MantisBT - http://www.mantisbt.org/
2. OpenDocMan - http://www.opendocman.com/
3. OsTicket - http://osticket.com/

Thanks!

 

[kusai]

Nothing works like Kayako. One of the best in industry

 

[CloudSolutions]

Kayako your best bet

 

[UpReseller]

Kayako is very professional helpdesk software. Try it!

 

[PanosZ]

As the others mention kayako.It is the best paid live support software.

 

[HostingAbove]

Must Agree!

- WHMCS works great for managing phone calls, verifying clients, and ensuring all notes are kept nicely within the account to ensure quality assurance/service.

 

[mdoolittle]

WHMCS works great for this

 

[WebCare360]

My vote is for WHMCS

 

[easyhostmedia]

WHMCS along with the WHMCS live Chat addon works great you have a full support ticket system and live chat system all in one.

 

[webling]

What is a good support software for keeping track of customer support by phone? I need some software that will keep track of calls and support issues. I figure my support techs would enter notes about each support call.

I agree with those who like WHMCS. I started using it recently myself and compared to what I had been doing in the past, writing my own forms for processing orders, contact form, etc. WHMCS puts everything in one bundle and takes a lot of time and effort out of your work. I would recommend it to anyone.

 

[Posilan]

We use RT (Request Tracker). It's very customisable and is open source. http://bestpractical.com/rt/

Steve

 

[easyhostmedia]

I agree with those who like WHMCS. I started using it recently myself and compared to what I had been doing in the past, writing my own forms for processing orders, contact form, etc. WHMCS puts everything in one bundle and takes a lot of time and effort out of your work. I would recommend it to anyone.

yes WHMCS saves a lot of work and if you can even afford another $5 get the WHMCS live chat addon, so you also have an integrated live chat system

 

[John-GH]

WHMCS works great. If you need a more advanced support system, Kayako.

 

[HostOX]

Code your own, that's what we did.

Works a lot better for the future, adding things like this can be simple.

 

[FRCorey]

If you have a dedicated coder paul

I like WHMCS, it gets the job done. Plus you're not paying twice to get something done.

 

[HostOX]

If you have a dedicated coder paul

I like WHMCS, it gets the job done. Plus you're not paying twice to get something done.

Indeed that is true

 

[ServerIntellect]

You should also look into Smartertrack or build your own system that works best for your company's needs.

 

[FlinHost]

One word :- Kayako

It beats all it's competitors :smash:

 

[keshavmhin23]

Kayako4 is is best however its little pricey after the new v4 came out.