I have done business with this company for about 6 years. Unfortunately, something seems to have gone downhill at this company in the past couple of years. I still have to disengage some of my business from them, so I will have to refrain from offering too many details at this time.
At this time, though, I will stand by the statement that something is not quite right with the company. I am not sure what it could be that has gone wrong at the company, but there is certainly something wrong.
It is my intention to provide the San Jose BBB with a full report of the "accident" that occured recently and the response from the MochaHost staff.
What I am wondering here in this forum is just how much information I am allowed to post in this thread to corroborate my view that there is serious need for internal reviews at MochaHost for them to be able to regain the trust of customers like myself.
Mind you, I won't be posting anything specific until I have managed removing from their reach some valuables, so to speak.
Once I am assured that posting specifics are allowed and when I feel it is safe to do so, I am also quite sure we will then see a MochaHost spokesperson posting here. I have found in my research over the past 48 hours or so that MochaHost seems to take negative reviews seriously enough to have staff members post responses, so it might be interesting to see how they will respond to what happened to me.
I guess I should also state that I am sorry my reason for joining this community was to do a negative post like this, but it does seem that folks should be advised of matters such as this when they are making decisions such as are required when one takes the jump into website ownership and management. It may not be as important as buying a home, but ...
Well, I think this post has gotten a bit long, hasn't it?
