Stay away from WHMCS until thyey get rid of 'BEAR' forum moderator

easyhostmedia

easyhostmedia

Well-known member
on a recent thread a comment was made against me from the the forum moderator

So your business model is to set a rigidly fixed amount of expenditure, and if anything comes up to upset that balance in that fiscal year there's no room to adapt? In my own businesses, there are things that crop up that are unplanned. Servers break, software prices increase, unforeseen needs like printers, external printing costs, postage rate increases and more. To not allow for any of that seems excessively strict, and why I mentioned your business model.
If it works for you to be so inflexible, so be it.

Or were you just blustering against WHMCS for changing their licensing practices and hoping to convince them to change because you would no longer buy that addon?
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so i reported this through the report system, but this report was replied to by the same forum moderator with

***************
The truth hurts. Moderate as you see fit, whomever handles this.
***************
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, which later he seems to have changed to
Moderate as you see fit, whomever handles this. I stand by my question.
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so i reported this to WHMCS and the moderator got this warning

Bear,
I unapproved the post. As a moderator, responses should be held at a higher standard. While not encouraged, if you feel the need to make such commentary make a separate account that has no correlation to your moderator account.
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but only to reply to this with these lies

I completely understand, and you're right. This one member in particular gets under my skin a bit, since he's a notorious liar (once faked his own death to escape bad reviews and lies) and manipulator and I let it get the best of me. No need for another account, but thanks. A weak moment.
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so i have mailed Matt direct and given him 24 hours to remove bear ( he would if this was done by a normal member) or i will inform the authorities
 
more replies from WHMCS staff
Here is the message that has just been posted:
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---Quote (Originally by WHMCS Chris)---
Bear,
I unapproved the post. As a moderator, responses should be held at a higher standard. While not encouraged, if you feel the need to make such commentary make a separate account that has no correlation to your moderator account.
---End Quote---
A few things if I may here:

Setting the post to moderation is not the best way to go, IMHO. I'm sure to come in after you and approve it, not knowing your plan to hide it by setting the mod bit.

This line: "Or were you just blustering against WHMCS..." is harmless.

Blustering; verb:
"Talk in a loud, aggressive, or indignant way with little effect: "you threaten and bluster"; "“I don't care what he says,” I blustered"."

I agree with bear here, easyhosting does, bluster.

The higher standard is the entire community, not one moderators comments to an overly problematic user. A user, I might add, who I have spoke to on many occasions about, wait for it.... his blustering.


He starts trouble, and then reports users who disagree with him.
***************
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which are all lies and seem to defend their moderators libelous comments.
 
Sorry to hear of your troubles with Bear / WHMCS. Though I don't see many "staying away" from WHMCS because of this, especially as it is the core application in managing ones business :).

Just leave it and move on no one gets on with everyone :).
 
Alex - Arvixe said:
Sorry to hear of your troubles with Bear / WHMCS. Though I don't see many "staying away" from WHMCS because of this, especially as it is the core application in managing ones business :).

Just leave it and move on no one gets on with everyone :).
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true just a rant. if it was a normal member like us and not one with mod status making these comments we would be banned, but WHMCS ( cpanel staff) seem to defend the mods libelous comments.
 
easyhostmedia said:
true just a rant. if it was a normal member like us and not one with mod status making these comments we would be banned, but WHMCS ( cpanel staff) seem to defend the mods libelous comments.
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Well generally Bear is a good moderator - if this was a common issue then I'm sure Bear would have been removed. I'm sure they see it as a one off issue and so are letting it slide.

I'm sure you will both move on eventually though and look back and laugh at this ;).
 
Alex - Arvixe said:
Well generally Bear is a good moderator - if this was a common issue then I'm sure Bear would have been removed. I'm sure they see it as a one off issue and so are letting it slide.

I'm sure you will both move on eventually though and look back and laugh at this ;).
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Bear has always had it in for me since i reported an abuser on WHT. Even Matt has told him to stop attacking me on the WHMCS forum ( which he has done on many occasions)
 
easyhostmedia said:
Bear has always had it in for me since i reported an abuser on WHT. Even Matt has told him to stop attacking me on the WHMCS forum ( which he has done on many occasions)
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Oh sorry I wasn't aware of the history / this was an on-going issue. If WHMCS acknowledges that one of their mods is bashing one of their customers on a constant basis (with really no grounds for other than a grudge) & they are not doing anything about it then...... : o!!!
 
well as a member of WHMCS staff seem to encourage the mod to open a second account ( also against WHMCS forum rules) to bash another member
While not encouraged, if you feel the need to make such commentary make a separate account that has no correlation to your moderator account.
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I have spoken to the Office of Fair Trade (trading standards told me to contact them), even as Bear is just another member as he has mod status he is classed as an unpaid whmcs staff member, so they are going to contact WHMCS and inform them to take action against their mod or face having their business closed down, under harassment laws
 
easyhostmedia said:
well as a member of WHMCS staff seem to encourage the mod to open a second account ( also against WHMCS forum rules) to bash another member


I have spoken to the Office of Fair Trade (trading standards told me to contact them), even as Bear is just another member as he has mod status he is classed as an unpaid whmcs staff member, so they are going to contact WHMCS and inform them to take action against their mod or face having their business closed down, under harassment laws
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Probably shouldn't have posted that.

Why not just ignore him? Your business runs on WHMCS, no? What "action" is considered acceptable (removing Bear, warning etc...?) - I personally think your taking it a little to far & think it would be better to simply move on.
 
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Alex - Arvixe said:
Probably shouldn't have posted that.

Why not just ignore him? Your business runs on WHMCS, no? What "action" is considered acceptable (removing Bear, warning etc...?) - I personally think your taking it a little to far & think it would be better to simply move on.
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I am moving away from WHMCS as i have many instances and i have copies that Bear has constantly abused me on their forums and if they do nothing about it then they should face what even happen to them
 
easyhostmedia said:
I am moving away from WHMCS as i have many instances and i have copies that Bear has constantly abused me on their forums and if they do nothing about it then they should face what even happen to them
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Where are you moving to? ClientExec? HostBill? Blesta? Custom? Other?

Good luck with the move.
 
They require registration to view the thread, so I can't see it.

Anyway, I am a little perplexed about the whole thing. If this person is a moderator, whose direct role is to lead and moderate the discussions of a community of users, why can't that person raise questions? Isn't a question an essential part of a discussion? Yes, as a community owner, I would request and expect my moderators to be politically correct and polite with everyone, but they are also members and have the right to ask questions.

Do you actually have an issue with the person or the question? What if it wasn't a moderator-member, but just a regular member asking you?

Also, you've mentioned before that your business is deeply integrated WHMCS with some extra plugins, etc. Is it really the best decision to switch to another solution and spend all this money related with the move because of a moderator? After all, he is not the official member of WHMCS staff, he is a community moderator, our of 1000s of other member who could have easily been in his position.
 
Artashes said:
They require registration to view the thread, so I can't see it.

Anyway, I am a little perplexed about the whole thing. If this person is a moderator, whose direct role is to lead and moderate the discussions of a community of users, why can't that person raise questions? Isn't a question an essential part of a discussion? Yes, as a community owner, I would request and expect my moderators to be politically correct and polite with everyone, but they are also members and have the right to ask questions.

Do you actually have an issue with the person or the question? What if it wasn't a moderator-member, but just a regular member asking you?

Also, you've mentioned before that your business is deeply integrated WHMCS with some extra plugins, etc. Is it really the best decision to switch to another solution and spend all this money related with the move because of a moderator? After all, he is not the official member of WHMCS staff, he is a community moderator, our of 1000s of other member who could have easily been in his position.
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it was his way of trying to tell me how i should be running my own business, but what really got me after i reported him, to whmcs he made this comment

This one member in particular gets under my skin a bit, since he's a notorious liar (once faked his own death to escape bad reviews and lies) and manipulator
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which is 100% lie and then whmcs staff seem to agree with him.

this is not thew only time this moderator had had a go at me. it is ever since i reported an ex client on WHT ( where he is also a mod) for abuse and threats towards me. he banned me on WHT but allowed the abuser to remain. he has been warned by Matt (ceo of whmcs) about his comments towards me in the past
 
*update* This has been sorted to a point where i am happy. I have also informed them that as long as 'bear' remain a moderator i will no longer be an active member of their forum
 
It's an interesting read at WHMCS, and while there did appear to be a little bit of nudging going on, the thread itself doesn't appear too far out of line (if at all).

The statement from Bear that if your business model is too tight to afford a $4.00/month price increase, then you've got a problem with your business model ---- this is a very valid statement, and one that I have made countless times to individuals here on HD and other places.

Changes in business models happen all the time. I have been a key resource for the past 12 years for an ecommerce software, and 4 years ago they launched their own hosting company as a direct compeitor. Earlier this year they announced that they were headed in a SaaS direction which would directly result in our loss of clients as they'd no longer need us to host their online stores.

This is all part of business - things change, we adapt.

I'm not saying that Bear was right or wrong in what he said in private, but at least in the public postings, I personally didn't see anything wrong with any of the postings being made. I'd have posted the same things only someone beat me to it!

None the less - happy to hear that you have things resolved with WHMCS. It's a really solid product, and to move because of an individual would be a shame, but that too is done in business all day long.
 
Conor

Chris removed some of his comments from the public forum. it was not the point of affording the increase, just needed to jiggle a few things about as just done the 2013/14 budget. and their had been no change ion the prices of these licences in many years i removed the floating cash from that budget 3 years ago to use in another project (which also happens in business), but when his comments are reported he come back with a false statement saying a faked my own death to avoid the law ( which is 100% false and libelous)
 
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