Satnone is just expressing his frustration. Why is everyone being so defensive?
No one is being defensive for Site5. We're being defensive for hosts in general. It is a trend in this industry, to fall off the bike, and not only never ride it again, but throw the bike down the hill, chase it, kick it, bust the spokes, the tires, rip the chain off, and then tell people the reason you did it was because the bike threw you off....not "I fell off"
Yeah that was an anology.
The thing is, as a community, we cannot ethically allow people to come in, bash a company, without proof. Ultimately the OP did provide proof. That now tells everyone that reads this thread "Yes, there is proof that Site5 reacted this way." Now he has credibility on his claim.
I might also point out that satnone has openly expressed that he's not even honest in his whois information. This alone is in violation to ICANN rules. Basically their rules are, you either display real info, or no info (use your registrar's privacy feature). Fake info, canget your domain stripped from you.
He goes on to be offensive to anyone in their 20's. I'm 29, and took offense to that. IfI'm able to enlist in the military, fight and die for my country at 18....I feel that makes me an adult.
Then he became defensive for pretty much no reason. He was asked to provide proof. This apparently was too much off a chore, and it "pissed him off", which seems to be a trend as well, evident simply from the first post.
Clients cannot simply go on thinking that this industry is perfect. Things happen. There is absolutely no host that is immune to problems, because they rely on machines, that rely on humans.
Yes, they list 24/7/365, but holidays are probably the single most busiest times of the year. Thanksgiving and Christmas are the worst. Clients want to be treated as the only client the company has to deal with, but this simply means that they are not realists, which leads to the customer being disatisfied for no reason, without giving the provider even the slightest chance.
In short, yes, Artashes nailed it. His frustration is frustrating......to anyone that works in this industry, who knows that problems can creep up, and knows that getting back to a client on one of the busiest holidays of the year within mins is not always possible.