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Got dedicated server from ServerMatrix or ThePlanet?
Wonder why your server isn't working?
Now you have something to tell your clients about that.
Post from WHT by ThePlanet staff:
At approximately 2:00PM Central Standard Time, a core ServerMatrix Cisco Series 6500 switch rebooted and service to 67 customer switches lost connectivity.
Engineers were notified of the problem within 1 minute and were deployed to resolve the issue. After several reboot attempts on the core switch, Engineers located a faulty FE blade with 19 customer switches connected.
The blade was removed from the router and service was restored at 3:30PM Central Standard Time for the remaining 48 customer switches.
A hot swap Cisco 6500 switch was deployed to move the remaining 19 customer switches to. As the config on the new switch was being loaded, Engineers worked with programmers to remove VLANs from the current switch to restore on the new switch.
At 6:21PM Central Standard Time, all service was restored to all existing VLANs and traffic resumed to normal levels. Secondary IP ranges and static routes were complete as of 9:00PM and all service is now 100% normal. Engineers continue to monitor the process and no further outages are expected.
Wonder why your server isn't working?
Now you have something to tell your clients about that.
Post from WHT by ThePlanet staff:
At approximately 2:00PM Central Standard Time, a core ServerMatrix Cisco Series 6500 switch rebooted and service to 67 customer switches lost connectivity.
Engineers were notified of the problem within 1 minute and were deployed to resolve the issue. After several reboot attempts on the core switch, Engineers located a faulty FE blade with 19 customer switches connected.
The blade was removed from the router and service was restored at 3:30PM Central Standard Time for the remaining 48 customer switches.
A hot swap Cisco 6500 switch was deployed to move the remaining 19 customer switches to. As the config on the new switch was being loaded, Engineers worked with programmers to remove VLANs from the current switch to restore on the new switch.
At 6:21PM Central Standard Time, all service was restored to all existing VLANs and traffic resumed to normal levels. Secondary IP ranges and static routes were complete as of 9:00PM and all service is now 100% normal. Engineers continue to monitor the process and no further outages are expected.
