In general, running a business, be it reselling, producing, or providing any other service, is not easy. When we are starting out, people do not know your reputation just yet. There are so many scams involved in the business world today, that real customers are wary of new start-ups.
It's not their fault either. They are just trying to make sound decisions. So we as the business owners have to show our trustworthiness to them and run the business honestly.
Eventually, we will succeed. 🙂