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Poll/Discussion: What is the most powerful selling point for a hosting service?

A really successful hosting company has a mixture of features,that makes them successful.
For me the most important aspect of a hosting company is Speed bundled up with Performance.
The rest of the aspects revolve around these two crucial points.
Support is also very important now a days.
You see a lot of hosting companies having a Live chatting agent for sales purposes as well as technical support purposes.
This is also a very crucial aspect Today.
 
I voted for SUPPORT, but you forgot to list UPTIME

You could have the best customer support in the world but if your servers go down daily your customer support means nothing to your customers.
 
If I were to list a personal priority thing, it would probably be 1. uptime (including security; a defaced site is essentially "down") 2. performance (speed) 3. support.

Obviously though, if an account doesn't have the features I need, it won't attract me. Features that I don't need are very unlikely to draw me in however.

You could have the best customer support in the world but if your servers go down daily your customer support means nothing to your customers.
Click to expand...
To some it does mean something. Good communication and people's skills can help a host retain customers even when disaster strikes. Personally, 3 days of wonderful "support" and explanations while my site is down, would be probably quite worthless. 🙂
 
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For me, it comes down to support and service. Even if everything else works great, if the support or service is not there, I'll leave.

Anyone can offer fast servers, great uptime, money-back guarantees, etc. These are standard for the industry. The main way to differentiate yourself is the relationship you have with your customers.
 
For us, the following is how people choose:

Uptime, speed, support, package quotas, price.

Price is one of the last things that our customers are searching for. Uptime/Support are priorities.
 
Support is by far the most important aspect of a hosting company I believe. If a server is down/experiencing an issue - Support is there to fix and inform clients.
 
I would prefer speed. Most of other thing can be solved by ourself, such as security and feathers. If you can do good job on system management and maintaince, I guess support is not necessage.
I work for a company who has a website with 400,000 pageviews per day. Most time what i worry about is performance.
 
Performance falls under Support I imagine.

What if the server is overloaded (which can happen for many reasons) who do you look to for assistance?

A Defaced site as Idcdc mentioned again falls under Support's responsibility as Support will be the ones to iron out that issue as well as any other issues with the server that may occur.

This will obviously fall into Support's hands - the gas behind the car 🙂

Just my opinion.
 
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I would be suprised if it was anything other than support.It is by far the most important thing and accessibility is what everyone needs when things go wrong.

We built our company around support not support around our company!
 
I guess my definition of support (what we provide to our clients) is different from how other people interpret it.

For us, we get questions from users for everything with help on HTML, javascript and installation of scripts etc. These are what we consider SUPPORT issues and we deal with them on a daily basis.

We also provide a lot of communication with our customers (through tickets and through live chat), which can be anything from the support of their scripts that they are trying to run, the uploading of sites, or the communication of issues on a server that are being resolved etc.
 
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