People search good hosting services rather than 24/7 phone and mail support

[BoonexHosting]

Customer feedback is welcomed by us and helps us to improve services and increase customer satisfaction however clients are welcome to not give any feedback at all. As for replying to customers / tickets ... I would rather answer the client politely and give as much information about the situation as possible rather than receiving many more further tickets due to confusion etc.

 

[MBotelho]

Has a client of other companies - not only hosting - I would rather having them saying that they are checking into it (and actually checking!) that just having no reply. So that is what we do to our costumers, alert them that investigating

 

[dreamtera]

Hard Work + Quality = Good company? Maybe..

Ya you were right maybe some companies provide chat support and just leave some sort of unresponsible replies.

But major companies dont do that so.... if you find one like that just leave them because it wont help you after too. After you buy hosting with them...

 

[HostZealot]

Having live support available 24/7 is the first sign showing your service quality. Your ads may promise heaven on Earth, but if your knowledgebase is a mess or your support team is constantly unavailable - do not expect visitors to become customers. Service should start well before ordering the pacjage and must continue long after payment has been made.

 

[Jayseanp]

I agree to this completely, however you have to consider some companies do recieve a alot of tickets/concerns and might get it mixed up so you have to of course allow time. However as you stated ''Like A B C'' has to be top quality, yes i agree but we are all humans we do make mistakes

 

[shango]

I agree to this completely, however you have to consider some companies do recieve a alot of tickets/concerns and might get it mixed up so you have to of course allow time. However as you stated ''Like A B C'' has to be top quality, yes i agree but we are all humans we do make mistakes

I tend to disagree. When you provide a proffesional service, you cannot say "we are all humans, we make mistakes".
Hire a contractor to fix your roof, the guy spends the week and charges you pretty penny for it. Next storm and the roof is leaking and he says "Oh, I am sorry. I am human, I make mistakes". Will you accept it?
A guy from the support team making a mistake is a warning, second one and he is out.

Customer Service is Nr. 1 priority always as this is the thing that makes your brand name stand out. Mistakes are for amateurs.