An invoice will be generated and sent 14 days before the due date
A reminder will be sent 1 day before the due date
Invoice then resent on due date and then if unpaid
After 1 day a First Overdue reminder is sent.
After 2 days a Second Overdue reminder is sent.
After 2 days your account will be suspended and a 20% or £2 late fee is added to the invoice, whichever is greater.
After 3 days a Third and Final reminder is sent
After 14 Days your account will be terminated.
so basically from issue to termination you have had 28 days to pay the invoice or contact us
7 days after termination, if any invoices still remain unpaid, they will be passed onto Express Debt Collection and a £10 fee added to the invoice. Any backups on our backup server will also be deleted
If you only pay part of an invoice then the above process will still follow through as the invoice is not paid in full
Cancellations must be submitted no later than 7 days prior to your next due date
If you want to continue to submit one time payments, fantastic, just please be sure to be timely. You will continue to get your notices, please just do not ignore them.
Additionally, if for what ever reason you plan to be late, just let us know and we will ensure your account stays active and fee free!
