Hello there new2webhosting,
Before you first go to google about SLA, uptime, premium providers affordable providers and what not, the very first question you must have in mind is "What kind of host I want to be"? Erm, I know this sounds stupid and all but please do take this seriously..
The type of host you choose will ultimately shape your market. Take this for an example; So you want to be a cheap provider, giving people very affordable hosting solution and a limited hosting management. The only reason customers arrived at your website is because they value price more than quality. Then ultimately you know who you want your provider to be, that is eleven2 or moolay. Now you cannot judge reviews out of this 2 host. The reason behind is the type of market they are in. While it is way too lengthy to explain why, in a few words, simply they create market by selling to a mass market while cutting the degree of management to be profitable. Serving such mass markets means the frequency of getting reviews increase. And, the worst thing about that is they have to troubleshoot and satisfies more customers for lesser resources they are paid for. I'm not trying to slam any provider or anything, I'm just speaking in the aspect of marketing (I major in theoritical marketing)
If you are looking forward to provide hosting services to premium niche market, (say you have access to government agency and businesses) then you are most likely to look forward to guys like wiredtree or knownhost. They focus on providing managed services to clients who is able to pay more and seek assistance from personalized system admins. Now for this kind of provider, obviously you can sell to much more sophisticated customers who demand speed and uptime. It is something not advertized and told in anywhere on the web, you just have to find out the type of customers they are selling to and the corporate culture. Because what they are selling at for the price point, is what you will be selling to at that price point. But then again, of course you can oversell with much more premium providers. Just that the resources you are given is literally what you see is what you get, some kind of dilemma of hosting (lol). I don't mean to confuse you, but providers who provide you bigger resources means you can oversell at bigger capacity, while with providers with less resources (still you can oversell) to sell at a static figure.
Before you first go to google about SLA, uptime, premium providers affordable providers and what not, the very first question you must have in mind is "What kind of host I want to be"? Erm, I know this sounds stupid and all but please do take this seriously..
The type of host you choose will ultimately shape your market. Take this for an example; So you want to be a cheap provider, giving people very affordable hosting solution and a limited hosting management. The only reason customers arrived at your website is because they value price more than quality. Then ultimately you know who you want your provider to be, that is eleven2 or moolay. Now you cannot judge reviews out of this 2 host. The reason behind is the type of market they are in. While it is way too lengthy to explain why, in a few words, simply they create market by selling to a mass market while cutting the degree of management to be profitable. Serving such mass markets means the frequency of getting reviews increase. And, the worst thing about that is they have to troubleshoot and satisfies more customers for lesser resources they are paid for. I'm not trying to slam any provider or anything, I'm just speaking in the aspect of marketing (I major in theoritical marketing)
If you are looking forward to provide hosting services to premium niche market, (say you have access to government agency and businesses) then you are most likely to look forward to guys like wiredtree or knownhost. They focus on providing managed services to clients who is able to pay more and seek assistance from personalized system admins. Now for this kind of provider, obviously you can sell to much more sophisticated customers who demand speed and uptime. It is something not advertized and told in anywhere on the web, you just have to find out the type of customers they are selling to and the corporate culture. Because what they are selling at for the price point, is what you will be selling to at that price point. But then again, of course you can oversell with much more premium providers. Just that the resources you are given is literally what you see is what you get, some kind of dilemma of hosting (lol). I don't mean to confuse you, but providers who provide you bigger resources means you can oversell at bigger capacity, while with providers with less resources (still you can oversell) to sell at a static figure.