Need advise on this issue

[getwebh]

Hey my customer is having problem viewing his site and also some of his clients. He says he cant login to the cpanel or view the site. But i can view the site fine and so can others that i asked. Here is the site : www.intertradezone.com. He also says he gets this msg.

Gateway Timeout
The following error occurred:

 A DNS lookup error occurred because the request timed out during the lookup.

 

[PVT-Jordan]

Must be a local thing. Tell him to call his ISP, or talk to a network admin if at work, or reset his router, if in a home network. Also, he could try flushing his cache with the following command in the run line:

ipconfig /flushdns

 

[getwebh]

well he also said that his clients cant see it either and they are complaining so i dont know whats really wrong. I will tell him to do wat you asked. Thanks

 

[PVT-Jordan]

Maybe you should ask him if his clients are in the same geographic area as he, this could narrow it down.

 

[nocturnalhostin]

Another thing you might want to find out is what operating system he is using. I've had a similar problem on my Toshiba Tablet PC laptop running Windows XP SP2 with Zone Alarm installed.

Of course, every single one of my other comptuers in my home network work fine - it could be a problem with adware, bad registry values, or a number of other things - as a quick solution, you could have him try the following:

1) Download a program like SpyBot to remove adware/spyware
2) If windows XP, have him goto start and run and then type the following:
"netsh int ip reset reset.txt" which will re-set the vast majority of his network settings on the comptuer (be sure he is connecting via DHCP to his ISP/router which is what the netsh reset command will reset them for).
3) If the above does not work, i'd have to say its something with the software installed on his comptuer...possibly a firewall program that is not functioning properly. (On a side note, I was at a RadioShack today and their demo comptuer hooked up to a cable modem was having the exact same issue which the above steps fixed).

Hope that helps out some...