Well,
First off, I'm an Honest People and I would like to people to know why and that I got 5 Hour Downtime these Days, I know this maybe will affect my Chances to get costumers but I think that saying the truth is always the Best to do, and some People really Appreciatte that.
Well... 01-04-2004 We got a Serious Downtime of almost FIVE HOURS (5) because of a Power Inestability and UPS Problems, we're on the Old Site of the Facility (DataCenter) and the Rack where our Server was received a "Power Issue" and we got 2.5 Hours without Energy (electricity), this Happened when I was on Another Town and I wasn't able to connect to the Internet, then I got a Call from a Custumer and I went to a Game Center with Internet to check if the Server was Down. Certainly it was. And I called the DataCenter for a "Inmediatte Reboot", they took 45 Minutes to bring my Server up because the cables were Damaged. The Fixed it and it began to run Normally after that.
The Official Downtime and Uptime for this Month is:
January 4 hrs, 59 mins, 19 secs 97.693%
When December was:
December 0 0 hrs, 0 mins, 0 secs 100.000%
I'm really Sorry for this Problem Caused, we will make our Best Efford to avoid this on the Future our Uptime with December and January makes a total of 99.383%
Since, I promise 99.8% Uptime Guarantee all our Current Clients will get some Free time. Again, Sorry for the Inconvenience.
Thanks for Choosing MaTriX Internet Solutions
Best Regards,
The MaTriX Internet Solutions Team
Mod Note: Please if this isn't on the correct place please be so kind to move it. Thanks.
First off, I'm an Honest People and I would like to people to know why and that I got 5 Hour Downtime these Days, I know this maybe will affect my Chances to get costumers but I think that saying the truth is always the Best to do, and some People really Appreciatte that.
Well... 01-04-2004 We got a Serious Downtime of almost FIVE HOURS (5) because of a Power Inestability and UPS Problems, we're on the Old Site of the Facility (DataCenter) and the Rack where our Server was received a "Power Issue" and we got 2.5 Hours without Energy (electricity), this Happened when I was on Another Town and I wasn't able to connect to the Internet, then I got a Call from a Custumer and I went to a Game Center with Internet to check if the Server was Down. Certainly it was. And I called the DataCenter for a "Inmediatte Reboot", they took 45 Minutes to bring my Server up because the cables were Damaged. The Fixed it and it began to run Normally after that.
The Official Downtime and Uptime for this Month is:
January 4 hrs, 59 mins, 19 secs 97.693%
When December was:
December 0 0 hrs, 0 mins, 0 secs 100.000%
I'm really Sorry for this Problem Caused, we will make our Best Efford to avoid this on the Future our Uptime with December and January makes a total of 99.383%
Since, I promise 99.8% Uptime Guarantee all our Current Clients will get some Free time. Again, Sorry for the Inconvenience.
Thanks for Choosing MaTriX Internet Solutions
Best Regards,
The MaTriX Internet Solutions Team
Mod Note: Please if this isn't on the correct place please be so kind to move it. Thanks.