Live Chat Software

[jethost]

Custom deal @ a great price

 

[prhost]

Have been using Crafty Syntax Live Help for quite a while now. However, have discontinued the live chat...and use it more for tracking as to who is online at three websites with one user interface. Serves our purpose.

 

[talkwebhosts.co]

Have been using Crafty Syntax Live Help for quite a while now. However, have discontinued the live chat...and use it more for tracking as to who is online at three websites with one user interface. Serves our purpose.

Wow, never heard of them. Glad to see that the solution is working for you. Why did you discontinue the live chat?

 

[prhost]

Why did you discontinue the live chat?

Had a few rude users who came on .... and to be honest, looked upon the facility as more of a hinderance to us than of any benefit.

 

[PlexiHosting]

Yeah, I was testing live chat and like CraftySyntax but I'm going to take the link off and use it as prhost mentions to monitor realtime who is on and such.

 

[u2mike]

Theres also http://www.cerberusweb.com/products_chat.php One of the best IMO.

If you just want to monitor traffic I would advise helpcenterlive over craftSyntax. Its easyer for that purpose.

 

[prhost]

Theres also http://www.cerberusweb.com/products_chat.php One of the best IMO.

If you just want to monitor traffic I would advise helpcenterlive over craftSyntax. Its easyer for that purpose.

Have not tried helpcenterlive mainly because the one time fee is in excess of three hundred.

I'm sure that it is a good product, as is their other, the cerberus helpdesk that we do use.

 

[PlexiHosting]

isn't helpcenterlive free? I know people with Fantastico can install it for nothing.

 

[prhost]

isn't helpcenterlive free? I know people with Fantastico can install it for nothing.

That's something else...not what u2mike is talking about.

 

[PlexiHosting]

He said helpcenterlive, I'm not aware of two products with the same exact name We'll let him answer I guess.

 

[prhost]

He said helpcenterlive, I'm not aware of two products with the same exact name We'll let him answer I guess.

You're right...guess what he was saying was :

1. Cerberus livehelp is one of the best.

2. For tracking purposes...HCL (what is available through Fantastico) is easier to use than CSLH

 

[u2mike]

That sums it up

 

[PlexiHosting]

Yeah I had gotten that from the beginning, I'm not as dumb as I look

My comments were that hcl was free, based on correcting this statement from prhost:

Have not tried helpcenterlive mainly because the one time fee is in excess of three hundred.

 

[WindyCity]

You're right...guess what he was saying was :

1. Cerberus livehelp is one of the best.

2. For tracking purposes...HCL (what is available through Fantastico) is easier to use than CSLH

Another vote for Cerberus Livehelp. I like the fact that it is cross platform, Linux, Windows, Solaris, MacOS and has unlimited agents

 

[imported_Exovian]

We currently use the Stardevelop Live Help software. Very user friendly. Not the cheapest solution but you get what you pay for and it is definitely worth it.

http://livehelp.stardevelop.com

 

[WindyCity]

We currently use the Stardevelop Live Help software. Very user friendly. Not the cheapest solution but you get what you pay for and it is definitely worth it.

http://livehelp.stardevelop.com

I looked at them and they have a good price and were one of my choices. Glad to hear a good review about them.

 

[imported_Exovian]

Definitely a good choice. PM me if you would like to see a live demo to get a feel of what your customers will go through. It has the Windows XP feel and is very simply to install / use.

 

[WarpFactor]

I'm currently using Kayako's LiveResponse after moving from Help Center Live. The HCL WinAPP starting acting up for me, so I decided to move over to LiveResponse, which has always gotten rave reviews. It certainly does not posess some of the great features as other programs, but I still like the software. I will be happy to see the new version with a WinAPP officially release by Kayako .... using the web-based chat script can be annoying at times. Good program, however, definitely worth the $34.95 bundle fee I pay monthy for it and eSupport together.

 

[DellBlade]

dynanahost.com has a greaat one!

 

[Zeeblo]

PHP Live is great!