I know most businesses have various levels of support, such as:
Level 1 or Tier 1
Level 2 or Tier 2
Level 3 or Tier 3
How many levels of support do you have and what are their responsibilities include?
IE: Tier 1 = Customer Service (address changes, billing issues, etc.), Tier 2 = Password Resets, Username Changes, Plan Changes, Etc., Tier 3 = Server Administration, Configurations, Account Moves, Etc.
What does your staff do? Please detail your levels of support and the responsibilities that each level entails.
Thanks!
Level 1 or Tier 1
Level 2 or Tier 2
Level 3 or Tier 3
How many levels of support do you have and what are their responsibilities include?
IE: Tier 1 = Customer Service (address changes, billing issues, etc.), Tier 2 = Password Resets, Username Changes, Plan Changes, Etc., Tier 3 = Server Administration, Configurations, Account Moves, Etc.
What does your staff do? Please detail your levels of support and the responsibilities that each level entails.
Thanks!