For existing clients
An invoice will be generated and sent 14 days before the due date
A reminder will be sent 1 day before the due date
Invoice then resent on due date and then if unpaid
After 1 day a First Overdue reminder is sent.
After 2 days a Second Overdue reminder is sent.
After 3 days a £10 late fee is added to the invoice.
After 4 days a Third and Final reminder is sent
After 4 Days your account will be suspended (if you have a reseller account all you clients accounts will also be suspended) A £10 fee will be charged to unsuspend upto 3 accounts and £2 per account after that.
After 14 Days you account will be terminated, you will also be issued with a Letter Before Action at a cost of £12.50.
so basically from issue to termination you have had 28 days to pay the invoice or contact us
7 days after that if still unpaid then this will be passed to a collection agency where further charges could apply, also if you are registered with us as a business then under the Late Payment of Commercial Debts (interest) Act 1998 we will also collect late payment interest at the rate of 8% over Bank of England Base Rate together with compensation for late payment on all overdue invoices where the contract was entered into after the 7th August 2002
No late fee although this is something we may consider in the future. We get a variaty of interesting reasons why clients payments are sometimes late though!
We don't charge them any fee. We suspend their accounts, after 7 days grace period, and fully terminate it after 15 days of non-payment.
you will find by charging a late fee, you will have less clients getting suspended/terminated for non payment as most do not want to end up paying extra.
I think you are right. But changing the policies out of the blue will not be feasible for us. Atleast until this financial year ends.
you will find by charging a late fee, you will have less clients getting suspended/terminated for non payment as most do not want to end up paying extra.
In the UK, the late payment charges regime is codified in law - https://payontime.co.uk/late-payment-legislation-interest-calculators. Basically £40 per invoice under £1000 plus 8.5% interest.
you are talking about The late payment of commercial debts (interest) Act 1998 which is if a debt is owed by a business and not a consumer. This ios usually applied once you issue a letter before action (LBA)
but I don't believe the LBA is required, the debt can be automatically added, unless the letter notifying of the amount is the LBA???
thats why i said "This is usually applied once you issue a letter before action (LBA)" because it has more effect this way. also if you are going to add fees under The late payment of commercial debts (interest) Act 1998 then the debt has usually esculated past the normal timeframe, so 9/10 it will be at the LBA stage