Knowledgebase Articles is it good to write your own or buy readymade

We have own written knowledge base and I think it's the better way. Also there can be many ways of basically doing the same thing so it's good way to put your stamp on things
 
if you can afford of purchasing that would be fine. but they provider must write on their own unless if they copy that is not good as your site will not be unique. try copyscape to find that.
 
Nothing wrong in purchasing a KB, so companies do this for a living, then its just a simple thing of adapting some to suit your own business model.

I purchased a KB from the WHMCS forum, uploaded this to my development licence, went through all the articles and i think i only needed to change 3 articles and i even added to some articles. this saved me days of writing the KB from scratch
 
easyhostmedia said:
Nothing wrong in purchasing a KB, so companies do this for a living, then its just a simple thing of adapting some to suit your own business model.

I purchased a KB from the WHMCS forum, uploaded this to my development licence, went through all the articles and i think i only needed to change 3 articles and i even added to some articles. this saved me days of writing the KB from scratch
Click to expand...

You can only get so much with a pre-written knowledge base but then again, it really does depend on your goals for the knowledge base. Our KB has been written from scratch and we have a blog which serves like a knowledge base being updated daily, with that, we provide our clients a huge resource from everything cPanel to individual software such as WHMCS, OpenCart etc

My point is, if you want the core of your business (cPanel etc) then you can get away with it, probably. If you want more, you're going to have to write them one way or another.

You also have the advantage of having unique content by writing your own. Not a KB that is on hundreds of other sites.
 
This discussion does seem to get a little exhausted over time. All in all I think most of us come to the same conclusion:

- best case scenario is to write your own content. This way you guarantee uniqueness, relevance, great client assistance and even some food for SEO. I doubt anyone would want to skip that.

- smaller hosts (which as far as I remember EasyHostMedia once mentioned they were, sorry if I'm mistaken) might want to resort to buying a premade KB and build up on it as writing it themselves would prove to take a LOT of time and effort. A simple example - when we started our WHF KB, 2 people were doing nothing but compiling information and writing articles all day for a week. Now imagine if your whole staff is 5 people and you have to take care of servers, customers, development etc. in the meantime.

At the end of the day there is no right and wrong here, just an optimal usage of the available resources. ;)
 
Rado_Ch said:
This discussion does seem to get a little exhausted over time. All in all I think most of us come to the same conclusion:

- best case scenario is to write your own content. This way you guarantee uniqueness, relevance, great client assistance and even some food for SEO. I doubt anyone would want to skip that.

- smaller hosts (which as far as I remember EasyHostMedia once mentioned they were, sorry if I'm mistaken) might want to resort to buying a premade KB and build up on it as writing it themselves would prove to take a LOT of time and effort. A simple example - when we started our WHF KB, 2 people were doing nothing but compiling information and writing articles all day for a week. Now imagine if your whole staff is 5 people and you have to take care of servers, customers, development etc. in the meantime.

At the end of the day there is no right and wrong here, just an optimal usage of the available resources. ;)
Click to expand...

Yes a small host, but not All KB articles should be just related to your business.
Generic articles on cPanel/WHM, Plesk, Directadmin etc. also an extensive section on how to change DNS/nameservers in various registrars etc. The more articles you have in your KB relating to generic hosting situations means less time answering support tickets.

So yes i purchased our KB articles, but added sections relevant to our business setup and situations that would apply to our business setup.

Since adding these i have seen support ticket request drop drastically and i am not having to ask clients for their registrar details to change DNS/nameserver details when they add domains as they dont have a clue. If a client asks me to do this with a registrar that is not in our KB, then i will take notes and then add that registrar process to our KB
 
easyhostmedia said:
Yes a small host, but not All KB articles should be just related to your business.
Generic articles on cPanel/WHM, Plesk, Directadmin etc. also an extensive section on how to change DNS/nameservers in various registrars etc. The more articles you have in your KB relating to generic hosting situations means less time answering support tickets.
Click to expand...

Well, thats exactly the point, yes. Although, if you think about it - cPanel, WHM, PHP, MySQL, DNS, Domain, Script articles, they are all related to the hosting business. Expanding on the KnowledgeBase, regardless if you bought it or started it from scratch, is a must for reasons stated in the 3 pages of the discussion above :rolleyes2
 
But it still puzzles me at the amount of hosts that seems to have WHMCS/CE and yet when you look over their site they dont have a KB etc. either pre designed or one written from scratch
 
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