Knowledgebase Articles is it good to write your own or buy readymade

I

iboomz

New member
hi,

i would like to know from where i can buy Knowledgebase articles which includes video tutorials and some app tutorials for my hosting site.

or should i write them own. which is good?:confused:
 
Well you can only buy pre-made articles to a generic level (Software such as WordPress, cPanel etc...) but even then they will never be as good as your own written ones as you know whats in them etc...

We have gone a step ahead of most and actually write knowledge base articles in the form of a blog, with new articles coming out about most popular software on a daily basis.

This works out great for us and none are pre-written / purchased articles.


MOD NOTE: Edited.
 
Alex - Arvixe said:
We have gone a step ahead of most and actually write knowledge base articles in the form of a blog, with new articles coming out about most popular software on a daily basis.

This works out great for us and none are pre-written / purchased articles.
Click to expand...

Its good for SEO too.
 
It really depends what your goal is as far as offering a knowledgebase. I would recommend starting out writing articles based on actual questions you receive from your customers on a frequent basis. Sure it's time consuming, but in the long run it's a time saver. Your customers will also appreciate getting a fast answer without having to contact your support team.
 
Writing your own knowledge base is a good idea. You can integrate purchased/video tutorials but having your own modifications is a good idea.
 
Writing our Own Content is really recommended, this will be Unique and Advertise the knowledge of the Website/Staff.
 
BradatA2Hosting said:
It really depends what your goal is as far as offering a knowledgebase. I would recommend starting out writing articles based on actual questions you receive from your customers on a frequent basis. Sure it's time consuming, but in the long run it's a time saver. Your customers will also appreciate getting a fast answer without having to contact your support team.
Click to expand...

I think most skip the knowledge base and go directly to the support team :P
 
Alex - Arvixe said:
I think most skip the knowledge base and go directly to the support team :P
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I totally agree with this. The amount of support questions i get when the answer is available from our KB, i think most peopl prefer the personal touch rather than read the answer is an article.
 
It is important to have a knowledge base that provides with valuable information to the people. If you or your staff writes it, you can portray the information in the best possible way so as to enable easy understanding. Moreover, you might be having the perfect idea in terms of what are the topics on which people seek information through your website.
 
It would depend highly on what you are specializing in and need the KB articles for. In most cases, I would write my own, but in others I would purchase premade articles. You have to be careful and make sure they match up to your expectations. The problem with some of these ready made solutions I have seen is the quality of the material is just not there and often you find that they are hard to understand or even in some cases incomplete or for a totally different version of software you are running. Just beware.
 
its better starting to write blog my yourself, by this you can improve your skills. also its easy to manage when we get tickets from clients. you can just refer it in future. when new issues came, you can immediately add it to your blog
 
As per my experience, I would recommend you to start writing it by own or you can ask your staff to write articles. This can help your article to be written in actual manner as they are more familiar with the answers provided to the customers on particular query.
 
iboomz said:
hi,

i would like to know from where i can buy Knowledgebase articles which includes video tutorials and some app tutorials for my hosting site.

or should i write them own. which is good?:confused:
Click to expand...

I would suggest write your own, because very hosting company has a different way of rules for every connection for example mysql connection string can be different or so on, so its better to write your own.
 
I think people are missing a fact here when it comes to writing knowledgebase posts on your blog/website/whmcs.

As a potential customer, I would love to have an answer to my question almost instantaneously. The problem that I have noticed is that the knowledgebase section is actually a little deeper inside WHMCS Client area. Besides you'll have to look into multiple sections at times to find the exact answer to your question. And then when you are satisfied with the answer, you have to go back to the Order Cart to order, or elsewhere to do what you had to do.

Same goes for the blog. I would not like to go to another subdomain/domain to find my answer and then get back to the main site.

Think of it the Steve Jobs way. The vision that he had for the iPod wheel. He wanted it to function in such a way that the consumer can get to his desired song in 3 clicks at most.

Similarly, I would not like to browse the site(s) to find my answer(s). And that's why more often than not, I'll look to talk it through with a Live Support assistant, or maybe file a ticket to get the most precise and latest answer.

So in my opinion, reduce the navigation time and write the answers yourself. It will be very effective for sure! :)
 
I agree with jainy25 - I actually think a lot of billing systems has created a problem in this area. It used to be faqs were good text, with clear writing and inline graphics. Nowadays the systems are mostly text in horrible navigation and pictures are "attached" to faqs which makes them very un-userfriendly.

We are looking to create blog pages instead (on the main website) with some easy guides and text to overcome this. Using the faq in the billing system as more technical docs
 
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