In-house support

[OperaVPS.]

Do you prefer to use in-house support on reselling?

 

[oXnames]

I would always recommend your own support team, the help will be more personal and dedicated than outsourcing it.

 

[accessone]

Second. In-house would be a good idea.

 

[Mivocloud]

It seems to me that everything depends on different factors. Sometimes using the hosting provider's support services may be enough.

 

[AlexTechie]

In-house support is a big plus. It's reassuring to know the same team managing the server is also there to help when they needed.

 

[Incognion]

If you are a reseller, then your ability to provide technical support is very limited (Mostly to change a few settings, guide the client etc.) because the majority of control is in your Hosting provider's hands.

But overall yes, In-House support for any business is a must. You can't imagine how a quick response from support can change a client's view towards the company, no matter if the issue is instantly solved or not.