I keep asking myself

shockym

shockym

New member
Why did I not swap live chats sooner? After all the feedback from the last post I made about customer service/live support issues, I am thankful that we switched over to Livezilla. Right now I am still amazed at how nice it is compared to many others we have tried in the past. So I just gotta ask for a quick poll here, how many are using this one or not?
 
We are using ProvideSupport, because it support Win, Linux and Mac OS X.

LiveZila seems fine, but most of our staff working on Linux or Mac :P
 
I love it!

handsonhosting said:
I conform to the dark side ;) I've played with it, but never implemented it.
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What you dont want to be on my side? :shocked: :sad:

romes said:
I don't use it. I rather use live chat systems where I install them on my server, not computer.
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My servers are for my clients, not my chat systems and if a server is down how is that going to help the client trying to reach me that does not have my phone # handy? :)
 
shockym said:
What you dont want to be on my side? :shocked: :sad:
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Well there's that reason too ;)

My servers are for my clients, not my chat systems and if a server is down how is that going to help the client trying to reach me that does not have my phone # handy? :)
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Ah, now here's a goodie ;) So if your chat system is located on a different place so that your users can get a hold of you should their site be down, then if YOUR site is down, how do they get to the live chat? :)

For me here, we now run 8 separate dedicated servers for our own internal use - everything from a server for chat, billing, website, secondary sites, blogs, forums, mail etc etc... So if one goes down, the clients still have access to other methods of support. The advantage of running your own internal chat is that you have full control over the system & files & chat logs. It also reduces page load times and any potential chat lag as there are no outside calls out of the network.

There's advantages to both type systems - cost can be a driving factor with remote services as you usually have to a pay a "per seat" licnese fee.
 
Oh also, I think what Romes ment about the "I install them on my server, not computer" he was maybe talking about the part for the staff/agent. Livezilla I think requires that you have an application running on your own computer rather than using a browser interface for the chat. This can be limiting if say you're at a family members house or friend etc and are doing live chat - you'd have to install an application on their computer :(
 
Definitely an excellent piece of free software - I have had very positive experiences with LiveZilla in the past though I have to admit that it was the very first live chat app that I came across. Lucky me :)
 
I've tried it and it's really good. I've never implemented it because my old host didn't have the human resources to run a live chat.
 
I have used a proprietary chat system before, liveperson (timpani). It is quite a good software where you can track users browsing behaviour and has a robust chat management system where you can review past chats.

This livezilla seems to be all that and free. Which is good. Maybe I should give it a try and get back with some review soon.
 
handsonhosting said:
Well there's that reason too ;)
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Aww, you wouldnt even let me by you a beer? I know we are competitors here but still I am quite friendly. :)

I love the breakdown too and I fully understand where you are coming from (and like the organization you have going on too boot). I think for me (and "we") are just not there yet (where you are, but its a good goal to keep in mind).

And as for the "on the computer" deal, pish, what you think this girl cant termserv in? I didnt fall off the geeky wagon yesterday. :agree:
 
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