How visitors can trust on your hosting business?

resellermaster

resellermaster

New member
If you are a customer then how and why you will trust on a small hosting company?


Do you prefer big company or small company? I don't like big company for many reason.


1. Why new visitor will trust on your company?


2. How can you increase trust, what you need to do?


Some of customers ignore negative review and give a chance
 
I like medium-sized companies. Increasing trust is about being an established operation, showing signs of transparency, and is known for running a quality operation. It takes time.
 
BrijeshJ said:
I like medium-sized companies. Increasing trust is about being an established operation, showing signs of transparency, and is known for running a quality operation. It takes time.
Click to expand...
That's why I advise anyone starting up a hosting business to start with a reseller plan to build up a solid client base and reputation
 
easyhostmedia said:
That's why I advise anyone starting up a hosting business to start with a reseller plan to build up a solid client base and reputation
Click to expand...
yes, that's a good idea. one can start with a reseller plan from a reputed web hosting provider company for starting up a hosting business...
 
Trust is gained over time.

You can hope that you get good service, but you can't trust that you'll get good service. This goes for ANY size company.

So, now it's a matter of proving that you can be trusted, and that takes time. To speed up the process you would have reviews which could lend credibility but can easily be faked. So you're down to support and communication.

Provide an awesome initial experience, and you'll be amazed how much trust it gives.

When I ran hosting, for the first few years, I called every client that signed up! It served two thing;
1) Verified that the person was real and not a spammer
2) Instant rapport with the customer
3) I always asked where I can help - be it moving files, helping setup emails - anything they needed.

I was clear to state to them that we didn't offer phone support, but offered live chat and tickets for fastest communication, but if they required a phone call, I would do my best but there could be 24-48hr delays so live chat and tickets were best. I think I only ever had a couple of people require a call.

So, starting out - trust is not what you need to build, it's hope. A hope that things will be better than the last place they used, or hope that support will be amazing.
 
I think brand reputation and reviews are considered important when it comes to selection of a brand for hosting.
 
Never stop impressing and exceeding the expectations of the clients that you have, whether there is only one of them or ten thousand.

Happy existing clients are the best form of advertising that you could have, if they trust you and believe in your service then they automatically pass that on to other people they recommend you to.
 
S4 Hosting said:
Never stop impressing and exceeding the expectations of the clients that you have, whether there is only one of them or ten thousand.

Happy existing clients are the best form of advertising that you could have, if they trust you and believe in your service then they automatically pass that on to other people they recommend you to.
Click to expand...
This is fine if you are a small business where you can give the personal touch, but too large companies like go daddy then you are just a number to them
 
easyhostmedia said:
This is fine if you are a small business where you can give the personal touch, but too large companies like go daddy then you are just a number to them
Click to expand...

I disagree.

GoDaddy client service is atrocious but that doesn't mean it is impossible to run a company with a large client base and have excellent customer service.

Will each client have a personal relationship with a member of support staff and always speak to the same person, no they won't, but they should still be confident that when they have an issue or question whichever member of staff they come through and talk to will be capable, interested, and have access to all of their previous communication and be able to understand what their needs are and what their issues are.
 
S4 Hosting said:
I disagree.

GoDaddy client service is atrocious but that doesn't mean it is impossible to run a company with a large client base and have excellent customer service.

Will each client have a personal relationship with a member of support staff and always speak to the same person, no they won't, but they should still be confident that when they have an issue or question whichever member of staff they come through and talk to will be capable, interested, and have access to all of their previous communication and be able to understand what their needs are and what their issues are.
Click to expand...
too many large companies (not just hosting) tend to outsource support and sometimes sales to companies outside their own country who 9/10 don't speak the same language as their customers without giving these companies good enough training, so everything to carried out to a script and they are lost if your issue is not scripted
 
easyhostmedia said:
too many large companies (not just hosting) tend to outsource support and sometimes sales to companies outside their own country who 9/10 don't speak the same language as their customers without giving these companies good enough training, so everything to carried out to a script and they are lost if your issue is not scripted
Click to expand...

I agree, too many large companies do. That's a choice they make though, and it does not have to be like that. You can have good support at scale.
 
S4 Hosting said:
I agree, too many large companies do. That's a choice they make though, and it does not have to be like that. You can have good support at scale.
Click to expand...
In the UK it's all due to costs, far cheaper to outsource that in-house. The same as server costs, due to high electricity costs, etc. in the UK it is far cheaper renting servers in the USA, etc.
 
Building customer trust takes a lot of time, effort, and patience. as small web hosting company owner , you just have to provide good quality hosting service. once customers trusted your company it automatically increases your business.
now visitor will trust on your company?
at the initial stage, provide a free trial to them with excellent technical support and other things.
also, figure out your hosting plan and make them unique by including what your competitor doesn't offer.

Hope it will be helpful!!
 
Be careful what support you offer though. If the customer is having you do everything for them and treating you like a managed service, then make sure they are paying you like a managed service or they are doing your business more harm than good.
Letting go of uneconomic customers was a big step forward for me.
Having spent years trying to get and retain customers, it was a while before I realised that some of my retained customers were better let go!
 
You must log in or register to reply here.

Supporters

Back
Top