How visitors can trust on your hosting business?

resellermaster

New member
If you are a customer then how and why you will trust on a small hosting company?


Do you prefer big company or small company? I don't like big company for many reason.


1. Why new visitor will trust on your company?


2. How can you increase trust, what you need to do?


Some of customers ignore negative review and give a chance
 

BrijeshJ

Account Disabled
I like medium-sized companies. Increasing trust is about being an established operation, showing signs of transparency, and is known for running a quality operation. It takes time.
 

easyhostmedia

Well-known member
I like medium-sized companies. Increasing trust is about being an established operation, showing signs of transparency, and is known for running a quality operation. It takes time.
That's why I advise anyone starting up a hosting business to start with a reseller plan to build up a solid client base and reputation
 

BrijeshJ

Account Disabled
That's why I advise anyone starting up a hosting business to start with a reseller plan to build up a solid client base and reputation
yes, that's a good idea. one can start with a reseller plan from a reputed web hosting provider company for starting up a hosting business...
 

bigredseo

HD Community Advisor
Staff member
Trust is gained over time.

You can hope that you get good service, but you can't trust that you'll get good service. This goes for ANY size company.

So, now it's a matter of proving that you can be trusted, and that takes time. To speed up the process you would have reviews which could lend credibility but can easily be faked. So you're down to support and communication.

Provide an awesome initial experience, and you'll be amazed how much trust it gives.

When I ran hosting, for the first few years, I called every client that signed up! It served two thing;
1) Verified that the person was real and not a spammer
2) Instant rapport with the customer
3) I always asked where I can help - be it moving files, helping setup emails - anything they needed.

I was clear to state to them that we didn't offer phone support, but offered live chat and tickets for fastest communication, but if they required a phone call, I would do my best but there could be 24-48hr delays so live chat and tickets were best. I think I only ever had a couple of people require a call.

So, starting out - trust is not what you need to build, it's hope. A hope that things will be better than the last place they used, or hope that support will be amazing.
 

php_geek

New member
I think brand reputation and reviews are considered important when it comes to selection of a brand for hosting.
 

S4 Hosting

Active member
Never stop impressing and exceeding the expectations of the clients that you have, whether there is only one of them or ten thousand.

Happy existing clients are the best form of advertising that you could have, if they trust you and believe in your service then they automatically pass that on to other people they recommend you to.
 

easyhostmedia

Well-known member
Never stop impressing and exceeding the expectations of the clients that you have, whether there is only one of them or ten thousand.

Happy existing clients are the best form of advertising that you could have, if they trust you and believe in your service then they automatically pass that on to other people they recommend you to.
This is fine if you are a small business where you can give the personal touch, but too large companies like go daddy then you are just a number to them
 

S4 Hosting

Active member
This is fine if you are a small business where you can give the personal touch, but too large companies like go daddy then you are just a number to them

I disagree.

GoDaddy client service is atrocious but that doesn't mean it is impossible to run a company with a large client base and have excellent customer service.

Will each client have a personal relationship with a member of support staff and always speak to the same person, no they won't, but they should still be confident that when they have an issue or question whichever member of staff they come through and talk to will be capable, interested, and have access to all of their previous communication and be able to understand what their needs are and what their issues are.
 

easyhostmedia

Well-known member
I disagree.

GoDaddy client service is atrocious but that doesn't mean it is impossible to run a company with a large client base and have excellent customer service.

Will each client have a personal relationship with a member of support staff and always speak to the same person, no they won't, but they should still be confident that when they have an issue or question whichever member of staff they come through and talk to will be capable, interested, and have access to all of their previous communication and be able to understand what their needs are and what their issues are.
too many large companies (not just hosting) tend to outsource support and sometimes sales to companies outside their own country who 9/10 don't speak the same language as their customers without giving these companies good enough training, so everything to carried out to a script and they are lost if your issue is not scripted
 

S4 Hosting

Active member
too many large companies (not just hosting) tend to outsource support and sometimes sales to companies outside their own country who 9/10 don't speak the same language as their customers without giving these companies good enough training, so everything to carried out to a script and they are lost if your issue is not scripted

I agree, too many large companies do. That's a choice they make though, and it does not have to be like that. You can have good support at scale.
 

easyhostmedia

Well-known member
I agree, too many large companies do. That's a choice they make though, and it does not have to be like that. You can have good support at scale.
In the UK it's all due to costs, far cheaper to outsource that in-house. The same as server costs, due to high electricity costs, etc. in the UK it is far cheaper renting servers in the USA, etc.
 
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