How many spammers

S

SolidShellSecur

New member
How many spammers do you get per day?

We had one site come in asking to have e-mail limits raised by 500 so we looked up their previous host, contacted them and found out they were spammers. This was an easy one. Caught them before they could spam.

What are you spam protection stories and tricks?
 
we get 3 to 5 spammers a day spam though our support tickets (they think without an email header they cant be traced)
for clients we set the default emails sending per hour to 50 and in 6 years at this rate we have never had any client ask if we could increase this.
 
When you say "how many spammers do you get" are you referring to people attempting to send out spam mail from a server, or people trying to setup a hosting account that would later be used for spam?

If it's people sending out mail - it's rare - very rare. We pay very close attention to our servers and usually catch things pretty quickly (less than an hour - normally less than 15 minutes).

If it's people setting up hosting accounts, our fraud screening usually deters them from even doing the signup. Since every account is voice/phone verified, that stops many people from getting active in our network. The few spammers/hackers that DO make it past that area (and our other screening), it doesn't take more than a few minutes to shut them down.
 
Proficient said:
Do you manually check with phone or do you have a automatic setup with MaxMind?
Click to expand...

The initial check is with MaxMind, and once it passes, if there's anything that sticks out to our staff, then we all run a manual voice verification with them and call it a "welcome to Hands-on Web Hosting" phone call. Basically it's verification that they received everything and that we're available to help them at any point.

This does two things;
1) It stops any hacker or spammer in their tracks (usually)
2) It gives a warm fuzzy feeling to the new client.

We run multiple checks - phone verification, domain validation, check the web for the domain & email addresses & phone numbers, view whois history of transferred domains. Anything that sticks out as suspicious gets denied.
 
yes becuase spammers etc will always find a way past fraud protection. we recently had a client that all maxmind stated
This order is slightly risky, and we suggest that you review it manually, especially for B2B transactions. This order is considered to be slightly riskier because the e-mail domain, aol.co.uk, is a free e-mail provider
Click to expand...
normally this we would phone the client direct, but the domain he wanted registered/hosted was "finances-inc-yahoo.com" so suspicious domain, but i would also expect a prospective client to contact us to find why his order was marked fraud, but not this one, he just registered elsewhere and got hosting, that is until i contacted that host and informed him of this potential phishing site, he then deleted the clients account and cancelled the domain regsitration. this is why we dont have auto setup enabled.
 
None as of yet, thank god.

We also protect our main site with CloudFlare to prevent bots on our main website which may spam the contact form or support tickets, would highly recommend other hosts doing this too.
 
Criot said:
None as of yet, thank god.

We also protect our main site with CloudFlare to prevent bots on our main website which may spam the contact form or support tickets, would highly recommend other hosts doing this too.
Click to expand...

Some Bots can still get past Cloudflare, but if you think Bots are your only spammers then you need to think again. We dont get than much spam through our support tickets, but we still get some daily from companies tring to sell your SEO etc.
 
we only allow for our entire server to send 100 emails and hour. So normally we catch them before it gets bad. Plus our datacenters we use our equiped with spam cop or another similar service. This allows us to keep on top of it.

We have been fairly fortunate that most of the spammers have been on our vps's and they get shut down fairly quick.

3 in the last 4 months.
 
After we had a client set up a mail relay on our server we defaulted our servers to 50 mails per hour outbound ( been like this 2 yrs now) we have only had 1 client ask us to increase this on his account, which after confirming why the increase we allowed this
 
We get about 50-60 spammers a day. They spam our support portal since we do not have a support forum. Sometimes, they send like hundreds of spam mails to our ten different mailboxes.

Sighing... I usually block them all out with security monitor ;)
 
I`m with HandsOnHosting on this one - having initial fraud checks during order is a must. MaxMind is quite flexible in this aspect and the initial Phone Verification clears the clouds. I can also add that for some cases a Phone+ID verification stops the spammers in their tracks. Mind you, hosting companies are evolving but the spammers, hackers, etc. are evolving too. Constant monitoring is the key!

Of course having a limit for the outgoing email quota is also helpful, you can also provide spam filters like SpamAssassin available for customers so they can also protect themselves from unsolicited emailing. :rolleyes2
 
Depends but touch wood, lately I have hardly had any complaints, at one point I had an abuse box full of email and that was not a fun weekend!
 
Ive had one russian spammer a few years ago.
After 2 warnings, we deactivated his account. And explained why we did it. He only replied with "***k You.
When we send the warnings he said he was not spamming ofcourse.
Now we limited the outgoing mails to 50 per hour, no complains
 
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