How Do You Implement KYC in Your Hosting Services?

[Greenhost.cloud]

Hello everyone,

I'm interested in learning more about how different hosting providers implement KYC (Know Your Customer) procedures. What methods and practices do you use to verify the identities of your customers? Any insights or experiences you could share would be greatly appreciated! Thank you!

 

[OnTheCloud.co]

Are you referring to as taking on a new customer (fraud management) OR authentication upon login? Not familiar with the KYC lingo.

 

[Greenhost.cloud]

Are you referring to as taking on a new customer (fraud management) OR authentication upon login? Not familiar with the KYC lingo.

I am referring to user authentication and fraud prevention.

 

[SharedGrid]

We mainly utilise Maxmind with their 'Factors' offering, and orders that have been approved are manually checked - although Maxmind has been pretty solid and we haven't had a order slip through the net. There are a few other checks you can perform too such as checking what website is currently on the domain if they have signed up to web/reseller hosting to see if it's a legitimate website, check the internet archive to see what has been hosted on the website previously, and does WHOIS information match if it's not hidden.

If a order has been rejected due to a high risk score on Maxmind then we generally leave it, unless the customer reaches out to us regarding their rejected order then we will run through a quick confirmation process with them such as sending government approved ID, etc. We generally find those who have been automatically rejected and then reached out to us are legitimate customers.