metanet
New member
Many data center providers are REIT type businesses that have invested little in billing staff and still take "check payments" instead of credit card payments, ACH, wire or other forms of digital payments. They often overbill for services and have a poor dispute process, take forever to resolve issues related to billing disputes, or improper and failed installations, they lack a trained staff or good accounting software to easily manage these problems. Often they leave the disputed portion on the balance though it is disputed and not resolved, which if large enough can lead to warnings from the receivables about your account status or worse get a host bannered. In some cases the billing team is outright hostile to tenants. Sometimes the disputes are ignored for months and nothing is done about them, or the management is difficult and does not want to resolve the issue promptly. Does anyone have experience dealing with the vendors accounting departments and how do you get your issues resolved?
