hosting services

We are moving more towards a managed support system where we help and manage a clients website and help with all the technicals as a lot of them don't know much on webhosting or how to setup a website. We have found it the best way when working with businesses.
 
SolidShellSecur said:
We are moving more towards a managed support system where we help and manage a clients website and help with all the technicals as a lot of them don't know much on webhosting or how to setup a website. We have found it the best way when working with businesses.
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we are also looking at offering this service for the same reason
 
easyhostmedia said:
we are also looking at offering this service for the same reason
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Do you charge flat rate fee or charge with add-on packages with different levels of support?

The one thing we noticed is with this route you make more money per client, you dont have people paying you next to nothing for daily support, you have more control over the clients you bring in so less issues. It really is more ideal then the oversell and mass spam around the web.
 
SolidShellSecur said:
Do you charge flat rate fee or charge with add-on packages with different levels of support?
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currently number crunching, not sure to flat fee charge or offer diff levels of support.

SolidShellSecur said:
you dont have people paying you next to nothing for daily support,
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we dont charge our clients for general support, but we do charge our resellers if they want us to support any of their clients. this is a flat fee per incident
 
Hi koddos,

I do not mean to show any disrespect, but this is a good question for a newbie consumer. Web host reps are not supposed to ask questions like this, they must know! It looks like you do DDoS protected services and I'm sure you know what "good hosting" means. It might or might not mean (depending of the service features and price) a DDoS protection.
 
HostColor said:
Hi koddos,

I do not mean to show any disrespect, but this is a good question for a newbie consumer. Web host reps are not supposed to ask questions like this, they must know! It looks like you do DDoS protected services and I'm sure you know what "good hosting" means. It might or might not mean (depending of the service features and price) a DDoS protection.
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Could be doing research. Well, it sounds like a research question.
 
Friendly customer service, intelligent technical staff, 24x7 support, stable server with high uptime. A good webhost should be able to provide all above.
 
Agree with storminternet - another crucial element to what makes a good hosting provider is that their products and services match your current and future requirements.
 
The hosting services with good customer testimonials are counted as the quality web host to earn a reputed web host title you have to deploy quality services.
 
If you are looking for the successful web hosting company than make sure that four points are fulfill by the web hosting company.

1st) 24x7 Live chat support as well as Ticket board support, so that you can contact support any time and resolve the issue immediately.

2nd) Cheap hosting plans for cost cutting.

3rd) Good Server uptime with the stable server performance, if you are looking for the shared server plans.

4th) The active forum running by the web hosting company, so that you can check all the emergency maintenance updates without contacting support team as well as you can share your review about company and your hosting account performance.
 
linux7802 said:
If you are looking for the successful web hosting company than make sure that four points are fulfill by the web hosting company.

1st) 24x7 Live chat support as well as Ticket board support, so that you can contact support any time and resolve the issue immediately.

2nd) Cheap hosting plans for cost cutting.

3rd) Good Server uptime with the stable server performance, if you are looking for the shared server plans.

4th) The active forum running by the web hosting company, so that you can check all the emergency maintenance updates without contacting support team as well as you can share your review about company and your hosting account performance.
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1st) 24x7 Live chat support as well as Ticket board support, so that you can contact support any time and resolve the issue immediately.
24x7 Live chat support is not 100% necessary- we offer 24/7 support through large KB and ticket system and live chat during the daytime, but not full 24/7 live chat support and our business has not suffered.

2nd) Cheap hosting plans for cost cutting.
not all hosts need to offer cheap plans if they dont want to go down the budget host route.

3rd) Good Server uptime with the stable server performance, if you are looking for the shared server plans.
this i agree with and if this is excellent then you dont really need point 1

4th) The active forum running by the web hosting company, so that you can check all the emergency maintenance updates without contacting support team as well as you can share your review about company and your hosting account performance.
a host does not need to run an active forum, all you need is an announcement page, also a good host will email all clients about any issues and keep them upto date with developments.
 
easyhostmedia said:
1st) 24x7 Live chat support as well as Ticket board support, so that you can contact support any time and resolve the issue immediately.
24x7 Live chat support is not 100% necessary- we offer 24/7 support through large KB and ticket system and live chat during the daytime, but not full 24/7 live chat support and our business has not suffered.

2nd) Cheap hosting plans for cost cutting.
not all hosts need to offer cheap plans if they dont want to go down the budget host route.

3rd) Good Server uptime with the stable server performance, if you are looking for the shared server plans.
this i agree with and if this is excellent then you dont really need point 1

4th) The active forum running by the web hosting company, so that you can check all the emergency maintenance updates without contacting support team as well as you can share your review about company and your hosting account performance.
a host does not need to run an active forum, all you need is an announcement page, also a good host will email all clients about any issues and keep them upto date with developments.
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1st) 24x7 Live chat support is not 100% necessary- we offer 24/7 support through large KB and ticket system and live chat during the daytime, but not full 24/7 live chat support and our business has not suffered.

large KB and ticket system won't help newbie to resolve the issue as they won't know about web hosting basics, you can't explain everything in the KB or ticket board therefore 24x7 is the best option to resolve the basic issue in few minutes as compare to the ticket boards long replies....

2nd) not all hosts need to offer cheap plans if they dont want to go down the budget host route.
Now a days most of the hosting companies offering cheap hosting plans because of the competition but in the end, its depends on the clients which plan is suitable to their budget


4th) a host does not need to run an active forum, all you need is an announcement page, also a good host will email all clients about any issues and keep them upto date with developments.
The active forum is always create the good faith between the clients and web hosting companies, client can check the testimonials, complaints, review on the forum and share the experience therefore active forums is always plus point ..
 
linux7802 said:
1st) 24x7 Live chat support is not 100% necessary- we offer 24/7 support through large KB and ticket system and live chat during the daytime, but not full 24/7 live chat support and our business has not suffered.

large KB and ticket system won't help newbie to resolve the issue as they won't know about web hosting basics, you can't explain everything in the KB or ticket board therefore 24x7 is the best option to resolve the basic issue in few minutes as compare to the ticket boards long replies....

2nd) not all hosts need to offer cheap plans if they dont want to go down the budget host route.
Now a days most of the hosting companies offering cheap hosting plans because of the competition but in the end, its depends on the clients which plan is suitable to their budget


4th) a host does not need to run an active forum, all you need is an announcement page, also a good host will email all clients about any issues and keep them upto date with developments.
The active forum is always create the good faith between the clients and web hosting companies, client can check the testimonials, complaints, review on the forum and share the experience therefore active forums is always plus point ..
Click to expand...

large KB and ticket system won't help newbie to resolve the issue as they won't know about web hosting basics, you can't explain everything in the KB or ticket board therefore 24x7 is the best option to resolve the basic issue in few minutes as compare to the ticket boards long replies....
we make it clear in our order system that we offer 24/7 support though KB and ticket system and live chat from approx. 8am to 11pm (we all need sleep), but if a client or potential client come on live chat at 11pm i will stay on chat until i have resolved their issue/query even if it takes 3 hrs. our business has never suffered doing it this way.

Now a days most of the hosting companies offering cheap hosting plans because of the competition but in the end, its depends on the clients which plan is suitable to their budget
not all will offer cheap plans, but what they do is offer promotions through WHT etc. We often run discount plans on ebay which prove successful

The active forum is always create the good faith between the clients and web hosting companies, client can check the testimonials, complaints, review on the forum and share the experience therefore active forums is always plus point ..

We have an active forum which is integrated into our WHMCS and guess what this is very hardly used or visted as we keep our clients well informed via emails and announcement page.
 
we make it clear in our order system that we offer 24/7 support though KB and ticket system and live chat from approx. 8am to 11pm (we all need sleep), but if a client or potential client come on live chat at 11pm i will stay on chat until i have resolved their issue/query even if it takes 3 hrs. our business has never suffered doing it this way.
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I am afraid your potential customers will take your clear statement in the wrong manner. As you have mentioned “Live Chat Support” is only available during 8 am to 11 pm, so there are chances that they might think 24x7 help desk support through ticket system will also not available after 11 pm.

According to my experience the first thing customer want know about support – and when we say 24x7 he/she expect a human sat there waiting to answer questions quickly, not just a help desk ticket system.

So I would say 24x7 customer support through Live Chat is necessary, as it helps to create a strong trust factor.
 
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