HostDime Cancels Server Early (Horrible Business Practice)

[Blue]

We are not going to spend much time addressing your comments. There was nothing private or personal posted about this client posted other then facts to support that hosting-addicts pasted only one side of the story. Clearly Artashes felt the same way!

We will let others decide on that because clearly we have a different idea of what constitutes business ethics.

 

[HostOX]

It's probably best HostDime addresses nothing like stated, if they did they would be just as bad.

This thread is more of a rant than informing us about bad practice - Life is a bitch, learn a lesson.

 

[HostingAbove]

It's probably best HostDime addresses nothing like stated, if they did they would be just as bad.

This thread is more of a rant than informing us about bad practice - Life is a bitch, learn a lesson.

Paul, It would be best to read all the posts within this thread before such an accusation. I have personally attempted to solve this with HostDime and when they offered a lack of options with the threat of our data with time still remaining that was paid for, I would hope that you would only do the same.

The server being put offline was quite the shocker, than having to wait more than 12 hours to be told we would need to pay additional fees.. now a host cannot get any better than HostDime if you love paying fees and having your services put down early.

They may say "We said the 30th", but at the end of the day.. they are riding in the wrong. If I was to take this to any form of law, I would hope that we would win as nothing within their terms says "We may take a client(s) service down at anytime of the day or night on the last billing day". Just seems unprofessional, and even still trying to have Manny (CEO of Hostdime) acknowledge the fact, he wont.

 

[HostOX]

Paul, It would be best to read all the posts within this thread before such an accusation. I have personally attempted to solve this with HostDime and when they offered a lack of options with the threat of our data with time still remaining that was paid for, I would hope that you would only do the same.

The server being put offline was quite the shocker, than having to wait more than 12 hours to be told we would need to pay additional fees.. now a host cannot get any better than HostDime if you love paying fees and having your services put down early.

They may say "We said the 30th", but at the end of the day.. they are riding in the wrong. If I was to take this to any form of law, I would hope that we would win as nothing within their terms says "We may take a client(s) service down at anytime of the day or night on the last billing day". Just seems unprofessional, and even still trying to have Manny (CEO of Hostdime) acknowledge the fact, he wont.

Personally I see this as something to get over, and accept.
You are a host - You should show more understanding, we have terminated servers on 24 hours before it is due, because most of them had moved already.

At the end of the day, you cancel - They are going to be at loss, another client could be using it.
30th was the end of the month yes?

You need to learn some simple lessons.

- Cancel when you are migrated.
- Backup everyday, as you know

As for the fee, yes it is stupid, you shutdown a server and within minutes or hours get a call, you cant turn it on.
Now that is the money grabbing part I totally disagree with.

But look at it this way, you are fine, your data is fine and you have got setup on the new server yes?
So is it worth wasting time and energy posting on a public forum about it? No, so just let it lie and concentrate on your business.

I am sure if you looked at this from a businessmans point of view, you would agree.
You are basically trying to shame a host - For what?

How would you feel?

The fee fair enough, but why waste your time on this rubbish? From hostdime giving you extra days on servers and being so good with you from what I hear, I would take it with a pinch of salt.
They looked after you, and one minor mistake (Frankly it is your own for not cancelling when you had moved, or sorting this way before the due date), all you are doing is posting and showing other hosts not to touch you.

Leave it be - Imagine someone doing this to you and your company, after you treated them well, helped them and a mistake on both parties side happened.

I can't express more than that.

If you failed to not move your files in the timely fashion and the server was canceled am sorry but seems shame on you. It is only fair to pay a fee to bring the server back online. Once you paid the server was brought back online and we are even giving you 1 week extra just to be safe you didn't miss any files. I understand your upset but you should be upset at yourself and no one else. You know very well the level of service we offer is superior.

Can't agree more, if it was me you would be having less than hours to take your files and no longer host with me.
Especially if you had been given tons of help, extra days for free and then you came and tried to flame me on a public forum.

Count yourself lucky, it really is your own mistake if you sent the cancellation at least a week before.

 

[HostingAbove]

Personally I see this as something to get over, and accept.
You are a host - You should show more understanding, we have terminated servers on 24 hours before it is due, because most of them had moved already.

At the end of the day, you cancel - They are going to be at loss, another client could be using it.
30th was the end of the month yes?

You need to learn some simple lessons.

- Cancel when you are migrated.
- Backup everyday, as you know

As for the fee, yes it is stupid, you shutdown a server and within minutes or hours get a call, you cant turn it on.
Now that is the money grabbing part I totally disagree with.

But look at it this way, you are fine, your data is fine and you have got setup on the new server yes?
So is it worth wasting time and energy posting on a public forum about it? No, so just let it lie and concentrate on your business.

I am sure if you looked at this from a businessmans point of view, you would agree.
You are basically trying to shame a host - For what?

How would you feel?

The fee fair enough, but why waste your time on this rubbish? From hostdime giving you extra days on servers and being so good with you from what I hear, I would take it with a pinch of salt.
They looked after you, and one minor mistake (Frankly it is your own for not cancelling when you had moved, or sorting this way before the due date), all you are doing is posting and showing other hosts not to touch you.

Leave it be - Imagine someone doing this to you and your company, after you treated them well, helped them and a mistake on both parties side happened.

I can't express more than that.



Can't agree more, if it was me you would be having less than hours to take your files and no longer host with me.
Especially if you had been given tons of help, extra days for free and then you came and tried to flame me on a public forum.

Count yourself lucky, it really is your own mistake if you sent the cancellation at least a week before.

Paul,

Thank you very much for your insight. Yes, HostDime was somewhat accommodating in the past as when we purchased additional services and needed to transfer files they would pro-rate us for the time using the server rather than paying the whole month.

Anyways, we contacted them within 30 minutes or so from when the server went down requesting what was happening.. most of the staff were confused to what was going on and were willing to enable the service. Manny, the companies CEO than stepped in and requested we pay additional fees to have the server put back online. Sorry for repeating myself, but it goes back to that we have paid for the service already for the end of the month and they should had simply agreed to their mistake and enabled the server for another 12 hours from their downtime caused.

Anyways, I'm not to sure if I'm just generous for the industry or may not know how a well established business should be ran, but that's just my insight.

Thank you again, I just wanted to simply let people know.. as it almost seems HostDime has been ignoring me now. The rightful thing on their end should be a complete refund for the Activation Fee. The point isn't the amount, it's the business model and the fact that they are treating people like this.

- Tanner

 

[TmzHosting]

We have been using HD for some time now. I am not sure what happened here, but as you can see they clearly specified when the server will be taken offline.

They have been nothing but great to us, and Manny is a great person to deal with.

- Daniel

 

[supernix]

I know that K-Disk.net was using them for their VPS servers they were selling. Must have been good he sold enough hosting to get big enough to be bought out by someone else.

 

[Collabora]

An unfortunate circumstance to be sure. But after analyzing both sides I don't think HostDime did anything wrong. They chose the 30th instead of the 1st so customer would not be billed another month. They informed customer of this on the 25th but customer did not respond with "ok we will pay another month to have it online for one more day" during the subsequent 5-day window.

Furthermore, HostDime did not reveal any real private information about client. OP opened the door allowing host to post their side of the story, i.e., why they did not want to give customer free hosting after the 30th.

Sorrry Tanner, but I would not describe HostDimes actions as "horrible business practices." Sounds like a big mixup more than anything else. Fortunately you were able to recover.