Forget to charge money from few month? (WHMCS)

[znetwebhost]

Did you checked their service status ? verify that it is active and a proper due date is set.

 

[SenseiSteve]

I have to agree with Conor and Blue and many others here.

At the end of the day, it's your responsibility to make sure invoices are done correctly, and if WHMCS is not generating them properly, it's configuration needs to be looked at.

 

[AuniqueHost-Jr]

I once had this issue a few months ago with a client which my WHMCS did not generate him/her any invoice but his services did get suspended. I was notify by the client why his services was suspended when he didn't get any invoice to pay for it. I just quickly generate him a invoice. Haven't figured why WHMCS did not send/generate him an invoice.

 

[StyleX Networks]

Contact the customer, give them 7 days to pay the invoice. If they don't then terminate/suspend their account.

Some customer sign up for automatic billing therefore they would't usually notice if they do actually pay or not especially if the amount is little.

Can't really blame the customer at this point, but you can certainly have them pay back for the miss months.

 

[easyhostmedia]

Some customer sign up for automatic billing therefore they would't usually notice if they do actually pay or not especially if the amount is little.

Can't really blame the customer at this point, but you can certainly have them pay back for the miss months.

This may be the case, but even if a client signs for automatic/subscription payments, then they only way these bills are not paid is that they dont have enough funds in their chosen payment account (paypal etc.).

so why cant the customer be blamed for this, it is their account, then need to make sure their is enough fuinds in their account to pay invoices. paypal makes 3 attempts to take the payment and each failure the customer and the host are informed of the failed payment.

It is the customers responsibility to make sure they read their emails and pay their invoices on time.
It is the hosts responsibilty to make sure their system sends out the correct invoices ontime.

 

[HogWildMark]

I'm wondering if this is still a problem them maybe your cron jobs are not setup properly.

 

[HostOX]

I have to agree with Conor and Blue and many others here.

At the end of the day, it's your responsibility to make sure invoices are done correctly, and if WHMCS is not generating them properly, it's configuration needs to be looked at.

I will agree here, we do daily checks and I always keep on top to make sure things are going smooth.

I have seen hosts with thousands of overdue invoices - A total lack of managing systems.

 

[livetecshosting]

Do you have WHMCS cron job setup properly? All cancellation and termination of accounts tasks proceeds in WHMCS cron job.