Forget to charge money from few month? (WHMCS)

kunnusingh

kunnusingh

Member
Hello,

I just find that 7 - 10 customers did not pay their invoice from last 2 month and also billing system WHMCS did not suspend or terminate their account.

7 - 10 Clients use our service at free of cost because WHMCS did not generate a invoice for their account and also did not suspend their vps.

:crash:


This also happen with you? :sad:
 
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I would say it is always good practice to make sure you always aware of who has paid their invoices and not to solely rely on the automation of your billing system.

If they have not paid for a few months I would say jump right to terminating their services and account.

Plus double check to make sure that you have set whmcs up properly for generating invoices and all of your services are created with a re-accuring billing cycle in the pricing tab.
 
I agree with mark, try to make yourself aware of your bigger clients a lot, and high priced clients.

It is hard to remember a lot of lowend clients, but keep an eye on things.
I have had this the odd time, but it is my own small loss, if you normally get a usual figure you should just keep an eye on it.
 
Sounds more like a configuration problem rather than an issue with WHMCS itself, to be honest.. Make sure you configured ALL aspects of your WHMCS correctly and are familiar with each section of your Admin Area as well. I have never experienced such issue in 4 years of using WHMCS.
 
i have never had any such problems in 8 years of using WHMCS.
also if you check your WHMCS admin area on a regular basis and have the latest version 5.0.3 then their is a large widget area called 'Open Invoices' this displays all invoices that have not been paid, so you can see at a glance the unpaid invoices.

but as others have said this is most likely a configuration issue rather than a WHMCS issue.
 
easyhostmedia said:
i have never had any such problems in 8 years of using WHMCS.
also if you check your WHMCS admin area on a regular basis and have the latest version 5.0.3 then their is a large widget area called 'Open Invoices' this displays all invoices that have not been paid, so you can see at a glance the unpaid invoices.

but as others have said this is most likely a configuration issue rather than a WHMCS issue.
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I use Latest WHMCS and sometimes WHMCS did not create any invoice so Its difficult to check each and every customer invoices(Invoice created or not)


I think we can manage 10 - 50 clients but how can you manage 1k clients with this type of problem? :smash:
 
kunnusingh said:
I use Latest WHMCS and sometimes WHMCS did not create any invoice so Its difficult to check each and every customer invoices(Invoice created or not)


I think we can manage 10 - 50 clients but how can you manage 1k clients with this type of problem? :smash:
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well no matter how many you have the 'open invoice' area will list all open invoices with their due dates, so you will see which ones are overdue and which ones are not.

Your problems seem to be that your WHMCS is not configured correctly. it may be worth you going onto the WHMCS forum http://forum.whmcs.com/ and asking for someone to look over your installation and configure it correctly
 
easyhostmedia said:
well no matter how many you have the 'open invoice' area will list all open invoices with their due dates, so you will see which ones are overdue and which ones are not.

Your problems seem to be that your WHMCS is not configured correctly. it may be worth you going onto the WHMCS forum http://forum.whmcs.com/ and asking for someone to look over your installation and configure it correctly
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:disagree:
 
WHMCS offers excellent support - just open a ticket with them and ask them to investigate if this is a bug. Of course provide as much information as necessary to them to help them identify the issue.
 
I don't want to share my WHMCS login details with any one because of I have a privacy policy and I can't share my clients details to 3rd party.
 
kunnusingh said:
My WHMCS is configure correctly and I don't agree with your advice.
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if invoices are not being sent then their is a configuration issue somewhere.

sometimes these can be caused by specific mods been added. as rds100 says open a ticket and either Matt, John or Liam will look into this
 
kunnusingh said:
I don't want to share my WHMCS login details with any one because of I have a privacy policy and I can't share my clients details to 3rd party.
Click to expand...

WHMCS staff would need these to investigate the issue. but these can be trusted. these are only 1 of 2 organisations i will trust with my WHMCS login details
 
kunnusingh said:
My WHMCS is configure correctly and I don't agree with your advice.
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Whether or not you agree you are wrong.
If it is configured correctly then it will be sending out notices as it is supposed to.
Don't blame the software and then claim some sort of "privacy" issue as the reason you don't want to contact support.
 
If you have an issue with WHMCS not sending out invoices and the fact you have come on here asking for advice means you cant figure it out, but then shout 'privacy' when suggest you contact the developers to help sort this out.

to figure this out whether you ask the developers to help or any other person they will need access to your WHMCS admin area/installation.
just create another admin login blocking out areas you dont want them to have access and give them these logins, but this way you may block an area they need to check out. WHMCS wont be bothered about how many clients you have or any of your clients details.
staff would pose more of a problem with client details as they could set up on their own and poach your clients
 
Just to chime in here, if your system is not generating invoices, then you have a configuration issue - plain and simple.

We generate thousands of invoices every month. The only time when something skips or is incorrect is when WE do something wrong.

Here's a few things to check:

Did you modify any of the invoices?
Did you edit any of the dates?
Did you remember to enable the automatic suspension?
Did you check to make sure that the client doesn't have the "do not suspend" option checked?
Did you delete an invoice and create one manually?
Did you verify the Generate Invoices date and set it to generate "x" days before due date?
Did the invoice generate after the date your cron job for generation ran?

There's any number of areas to check within WHMCS, but at the end of the day, the configuration will come down to something you had done (or not done) which generated the issue. We process thousands of Invoices every month, if you're having an issue, get the folks at WHMCS to check it out - they're more than helpful!
 
i having somthing close like yours, mine is noot closing tickets, or maybe somtime even invoices. i am working on it, might be me failing to configure properly
 
RandyTHQ said:
i having somthing close like yours, mine is noot closing tickets, or maybe somtime even invoices. i am working on it, might be me failing to configure properly
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not closing tickets is config issue

in your WHMCS admin area under setup>configuration>automation settings near the bottom will be Support Ticket Settings>Close Inactive Tickets. make sure you have a figure in the box. we have ours set at 120 hours, so after 120 hours tickets will automatically close. if invoices are not being marked paid etc. then you have not set the API correctly so the payment merchant cannot communicate with WHMCS
 
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