Do you trust reviews?

[emorales]

Hi!
The sad truth of it most happy and pleased customers will not post positive reviews. They will post only if something is wrong or they are having problems.

They may post positive reviews if asked to or rewarded to do so.

Just my opinion..that's what I have seen. Therefore..reviews are absolutely worthless to me.

Bryon

You make a great point. Consumers are much more likely to take the time to write a bad review than to write a good one.

I suppose the challenge of any business is to accept that and do your best to mitigate it.

 

[ldcdc]

Therefore..reviews are absolutely worthless to me.

Hmm... are you saying that I should put no weight on any reviews you might write?

I'll respectfully refuse to do such a thing.

 

[brybert]

Hi!
Hey..I'm the exception!

Seriously..I mean..come on! It's like these people that pop on a forum...

"I need a server. What's the best server?"

Ugh. or the infamous:

"I need a new host. Who's the best?"

Uhhhh...yeah.

>>>>Ok, folks. Here's how it's done:

1. Research the company
2. Call them
3. Chat with them
4. Email them
5. Ask the real important questions. Take notes.
6. Do traceroutes. Test them.
7. Do NOT put all your eggs in one basket, folks. Have them spread out.



Bryon

 

[stevie]

We are really not sure whether we should trust on the reviews or the hosting provider is just self promotion. Those well established hosting providers are very concern on the customer services and technical support. The customer only know how well the hosting providers are after sign up the hosting from them. There is no harm to do that because most hosting providers have money back guarantee.

 

[brybert]

Hi!
Ah! But the problem is many hosts have a money-back guarantee they never honour...and have no intention of honoring.

Bryon

 

[Anneke]

I tend to trust only forum-based user reviews.

We've had some bad experiences with nasty clients posting angry reviews. It's tough when your business depends so heavily on reviews and then a customer doesn't pay their bill, gets their server cut off, gets mad and tries to wreck your reputation. I guess it's unavoidable but I always keep that in mind when I read bad reviews.

 

[azoundria]

It's all in the attitude.

If you are always asking them to report their problems, and fix them quickly, that gets good reviews.

Hosting is really about problem solving. You can market and invest a lot in advertising, but if you can't keep customers, then you'll be gone one day.

Most of the competition fills me with rage and gives me fire to offer the best customer service.

 

[Jennero]

all reviews are fake...

 

[Digitallinx]

We've had some bad experiences with nasty clients posting angry reviews. It's tough when your business depends so heavily on reviews and then a customer doesn't pay their bill, gets their server cut off, gets mad and tries to wreck your reputation. I guess it's unavoidable but I always keep that in mind when I read bad reviews.

Every host has one or the other problem due to the customers, sometimes its the bad reviews although the good service. Or sometimes the biased negative reviews, due to the competition of other companies in the same field.
Still, if you want to have the correct or a nearly accurate review of a host, forums are the better places than others, for a new customer. Blogs and review sites are biased and they are always positive to get clients through referrals and earn cash.

 

[handsonhosting]

all reviews are fake...

Including this one?

 

[immediate]

I always trust negative reviews.

One of the factors that is even more important than reviews is the length the hosting business is in operation AND the promotion strategy they take. If a host rarely publicly promotes its products, chances are they are good.

 

[Digitallinx]

I always trust negative reviews.

One of the factors that is even more important than reviews is the length the hosting business is in operation AND the promotion strategy they take. If a host rarely publicly promotes its products, chances are they are good.

Its a mistake you are doing then. You can sometimes go research on some negative reviews and the reviewers name etc. to see if its true or not. But if you are always blindly going to trust a negative review, its going to be bad for you instead.

And for the 2nd statement you gave, i can disagree to say that larger and trust-worthy brands over-promote themselves just for branding. They know this promotion won't fetch them more customers but branding is what bigger companies think about.

 

[HJ-Andrew]

From my experience most of these review sites are owned by the hosting companies.

 

[AlexWooServer]

Read the reviews and judge the balance yourself. I mean if the review is pretty much positive without any negative points attached, it is most likely to be a paid one.