Do you outsource?

Hello,

Many times outsourcing the work is beneficial cause it saves your time and also give the quality work in required time.
 
TmzHosting said:
So our UK staff is considered as outsourcing then :).
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If the staff are not on your direct payroll (ie. freelance or you are employing the services of a third party company) then this is outsourcing

If the staff are on your payroll then these are employees of your company, which is not classed as outsourcing
 
SolidShellSecur said:
Do you out source work to give clients services which you don't offer or is it too big of a hassle so you don't bother? Do you think it is an ideal way of doing business?
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We get many projects from companies that need Linux support for their clients.
Most of the times their client is not aware that someone else is doing the job, sometimes our clients tell their clients that a third party company will take care of the issue, and some other times our client recommends our services and we have direct contact with this new client.
 
eyal_tst said:
sometimes our clients tell their clients that a third party company will take care of the issue
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this can cause distrust between you and your clients by telling them a third party is looking at their account.

Rather than say a third party company will take care of the issue, if we need anyone else to look at an issue we always state our system admins will look at the issue (this way the client thinks a member of your staff is looking at the issue). This then does not cause distrust with your client.
 
RandyTHQ said:
most host outsourced to india
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That's a fairly broad statement, Randy. Do you have any sources to verify this?

Outsourcing can be a really pain, but sometimes it's a necessary evil. There are plenty of very competent freelancers or outsourcing companies out there that do great work - the problem is finding them. More often than not, if I ever need to outsource anything, I'll reply on personal recommendations from those I trust to steer me the right direction.
 
easyhostmedia said:
this can cause distrust between you and your clients by telling them a third party is looking at their account.
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Not always and, actually, our clients never had problems with their clients.
But, as I said, it depends on the client. Some tell them that it's a third party who's dealing with the issue, others that they will and then they contract us.

Some of our clients are webshops (design, wp, etc), so I guess, in that case, telling their clients that a Linux management company will take care of the problem is not an issue.
 
eyal_tst said:
Not always and, actually, our clients never had problems with their clients.
But, as I said, it depends on the client. Some tell them that it's a third party who's dealing with the issue, others that they will and then they contract us.

Some of our clients are webshops (design, wp, etc), so I guess, in that case, telling their clients that a Linux management company will take care of the problem is not an issue.
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thats why i said "this can cause distrust" because their are clients out their that will not like third party companies that they have had no dealings with having access to their accounts.

It has been know that some third party companies will try and poach clients of resellers after having access to resellers accounts.
 
Outsourced support is not ideal but it`s very good when your business litle grow and you have too much things to do but no have big money to have techs in your office.
 
SolidShellSecur said:
Do you out source work to give clients services which you don't offer or is it too big of a hassle so you don't bother? Do you think it is an ideal way of doing business?
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From the clarifications on your older posts, you meant to ask if you should outsource tasks--like programming something--requested by your clients or if you should do it yourself. I suppose you know that you should charge your client for this request right. So if the project would take too much of your time (more than 2 weeks maybe) and jeopardize your primary work quality, it's better if you just outsource it. Obviously, if it's just some menial task like installing or backup something, do it yourself to keep 100% of the revenue.
 
Outsourcing no. But generally you have a on-call contractor you may work with. Outsourcing is usually not a good idea. Quality is usually poor. It looks cost effective at first but it causes more headaches in the end.
 
Negative on the outsourcing. All techs are in house. We simply didn't trust outsourcing to maintain what we consider to be high quality support and response times.
 
We have specific "partners" that we work with on a long term basis, but do not outsource to random people, or outside of the country.
 
SolidShellSecur said:
I was talking more in terms of 1 time jobs that only happen every now and again. Say a client wants coding work done. Do you satisfy them buy pulling in a partner and profit off a % or do you just turn that request away?
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Its better if you pay it one time for outsourcing that rather than paying the hired resource....:smash:
 
The outsourcing is a comfortable way to get rid of time consuming tasks so you can focus on really important things.
 
Outsourcing is one of the best to do for now a days. Most SMB companies do the same way including Hosting companies. One factor why company switch to an outsourcing company is due to its cost. It is really cost efficient. Only one thing to consider when you do outsourcing. Make sure you'll consider getting a good quality of resources from an outsourcing company.
 
GMOCloud_Axis said:
One factor why company switch to an outsourcing company is due to its cost. It is really cost efficient.
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This is not true, we find it cheaper and cost effective to have inhouse staff. the resources and time to research and outsources company to see if they are suitable for your needs and then how do you know the staff they assign to your company account are fully trained and know what they are talking about.
I would rather spend the time interviewing someone inhouse where you can check their qualifications etc and if anything goes wrong you can sit down with this staff member and sort things out, which you cant if a company is in another country and you have no staff controls.
 
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