Clientexec or WHMCS - what do you prefer

VeloxMedia

Member
Hello all,

What do you prefer using, WHMCS or Clentexec, the price rises with WHMCS and account caps are certainly not ideal, I prefer it because I have always used it but interested to hear your views on Clientexec.
 
Recently switched from Clientexec to another solution, not WHMCS. It was a painstaking move, as much as developers try to create migration tools for you, it's impossible to make them work for all use cases but worth it. Unfortunately we had too many bugs with Clientexec, most were fixed by adhoc patches on our system but what ultimately swayed our decision was it took over a week to get an initial response on a ticket. The system also seemed to be slow on the client side too, which didn't give a good impression to new customers.
 
Recently switched from Clientexec to another solution, not WHMCS. It was a painstaking move, as much as developers try to create migration tools for you, it's impossible to make them work for all use cases but worth it. Unfortunately we had too many bugs with Clientexec, most were fixed by adhoc patches on our system but what ultimately swayed our decision was it took over a week to get an initial response on a ticket. The system also seemed to be slow on the client side too, which didn't give a good impression to new customers.
Oh that doesn’t sound good at all.

What system are you using now?
 
WHMCS has been our go-to for a while, and I appreciate its familiarity, but those price hikes and account limits can be frustrating. I'm open to exploring Clientexec, especially if it offers better flexibility and pricing.
 
To anyone starting fresh - I suggest avoiding WHMCS, With many pricing hikes and account limits. It’s worth noting that WHMCS was acquired by cPanel (both now under WebPros), and since then, they’ve implemented significant price increases without clear rules or limits.

Unfortunately, they’ve also stopped honoring the perpetual licenses they once sold, which has understandably caused dissatisfaction among long-time users.

Exploring Clientexec or other options could be a smart move—it’s known for offering more predictable pricing and flexibility.

Hope it helps!
 
It’s worth noting that WHMCS was acquired by cPanel (both now under WebPros),
You need to get facts right WebPros is the parent company of Plesk. it is webPros that acquired cPanel (cPanel had a 10% stake in WHMCS and allowed WHMCS to use their offices), WebPros acquired cPanel and they controlling shares in WHMCS and then webPros acquired NIXStats. now they have a few know brands under their control https://webpros.com/products/
 
Clientexec recently released version 6.8 which is worthy of a look: https://www.clientexec.com/download

If I were starting from scratch today, and had to choose between WHMCS or Clientexec, I'd go with Clientexec. One big reason for that is that I don't like supporting the WebPros eco system, and am especially not a fan of their annual price increases, which their competition don't feel the need to do.
 
You say you dont like supporting WebPros, yet your own website uses WHMCS, cPanel, SolusVM which are all WebPros Brands

As with most providers - many run them but don't wish to.

It's incredibly hard to move away from those platforms.

WHMCS for example - there are absolutely alternatives, but the biggest fear has been opening a can of worms with migration related problems, especially when you rely on a lot of third-party hooks and addons. This is exactly why I said "if I were starting from scratch today, and had to choose between WHMCS or Clientexec, I'd go with Clientexec". Not impossible of course, but quite frankly there's better ways to spend time than dealing with such issues.

cPanel is so well liked in the industry and demanded by end-users. A lot of customers don't wish to use anything else. That is something I've seen first-hand, and just through reading what other hosting providers have had to say about feedback from their customers.

As for SolusVM, a plan is already in place to migrate to Virtualizor this year :)
 
Thankfully for users and providers, cPanel is yet seeing a clear decline in terms of usage. We've introduced cPanel on our most deployed location at this moment already - which is Singapore - and demand for this panel has been low at best, especially in comparison with our other panels. Pricing does make a difference at this point.

Regarding the billing systems, WHMCS is a solid solution, but price increases aren't the most desirable. However, it is possible to accomodate them reasonably for now - payment gateway fees per customer can still be more than what is paid. Clientexec... we've tried it before settling to our own current solution (which is WiseCP), and we did find that while the interface and functions are interesting, it's still clearly lacking in some areas (e.g. reporting, integrations), and still needs some more development time and alternative integrations.

If between both, WHMCS would be better.
 
Many people expressed their opinion and I wanted to too. Both of these platforms have their pros and cons, but I believe that most of the company still uses WHMCS. This is probably due to the simple interface and habit, but do not forget that progress does not stand still and now there are more different tools that can be useful to you and help you in your business. So look at the new tools and learn them!
 
I believe that most of the company still uses WHMCS. This is probably due to the simple interface and habit
I would like to add another point to this, that it's a pain to migrate from one platform to another. All the platforms offer migration tools to accommodate the move to them but they are never a case of enter your details and press go.

Last year we moved from ClientExec to Blesta and it took a solid 2 days to get the database into a position that it could be migrated. It's not an easy task and I can see why companies, especially larger than us don't want to move.
 
I would like to add another point to this, that it's a pain to migrate from one platform to another. All the platforms offer migration tools to accommodate the move to them but they are never a case of enter your details and press go.

Last year we moved from ClientExec to Blesta and it took a solid 2 days to get the database into a position that it could be migrated. It's not an easy task and I can see why companies, especially larger than us don't want to move.
We definitely need solution where will be easier migration
 
It probably is not worth migrating, and to just pay the WHMCS license fee. The time and effort it will take as well as the cost to migrate will be a net negative loss. The time is likely better spent marketing and filling your sales funnel. Perhaps offer a few services which are higher MRC like enterprise management, just a few higher end accounts will negate the license cost of WHMCS.
 
As with most providers - many run them but don't wish to.

It's incredibly hard to move away from those platforms.

WHMCS for example - there are absolutely alternatives, but the biggest fear has been opening a can of worms with migration related problems, especially when you rely on a lot of third-party hooks and addons. This is exactly why I said "if I were starting from scratch today, and had to choose between WHMCS or Clientexec, I'd go with Clientexec". Not impossible of course, but quite frankly there's better ways to spend time than dealing with such issues.

cPanel is so well liked in the industry and demanded by end-users. A lot of customers don't wish to use anything else. That is something I've seen first-hand, and just through reading what other hosting providers have had to say about feedback from their customers.

As for SolusVM, a plan is already in place to migrate to Virtualizor this year :)
Surprised you're not moving to Virtfusion by Phill who used to own SolusVM before he made the wrong choice to sell to OnApp. Bless him, Virtfusion won't go that way now and he's a guy I trust in this industry.

We use Blesta and wouldn't look back but CE 7 looks nice but it's a waiting game to see how good it looks.
 
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