csn-uk
CSN-UK | Charlie
for sales and live monitoring we have been trialing something called ZopIM which is a free (currently beta) live support client that allows for multiple users and many of the other functions can be used inbrowser and also the interesting part is it allows multi user via most IM Clients.
An example being a member of staff using skype and one useing msn, both would be messaged of a request via im and ether would be able to respond.
pefect for sales support and a number of large providers are currently using it.
An example being a member of staff using skype and one useing msn, both would be messaged of a request via im and ether would be able to respond.
pefect for sales support and a number of large providers are currently using it.