Chargebacks

[nodehost]

Chargebacks, we hate 'em.

How many do you and your company get, and what measures do you use to help prevent them?

For us, we got 1 in the past year, it was a stolen card from New York. Shoulda known with a AOL address......

 

[Sessionmedia]

My comments on Chargebacks

Hey,

I think chargebacks are what every host has to go throughnow and then.

YES WE HATE THEM!!
Unfortunatly when our site was up we were getting like one a month. We are still working on comming up with a better protection scheme. Our biggest problem is we offer instant account setup. I rrather not go into detail on all our measure we take to prevent frued and chargebacks.

How ever one of the things we were doing for a while is not accepting customers who used free e-mail accounts. So someone that entered their e-mail address as 123@yahoo.com into our orderform would not be allowed to acutally get a hosting account with us. unless they called our 800 number to setup an account. You will find not many fake orders will come to you through your 800 number.
We actually have hired a internet security expert when we moved into our own building and they guy helped us alot with not only security for our building and inhouse networks but he gave us a few pointers on how to prevent some chargebacks and stuff like that.

 

[hostblue]

Hello,
I currently use 2CO and it has a great feature that check CC frauds within the dail reports. Maybe changing CC processors might help
Thanks

 

[ZeroChrgbks]

VbV and MCSC is the Only Answer

Verified by Visa/MasterCard Secure Code

VbV and MCSC: Since I saw advertisements for these initiatives I had some trouble looking information about these programs. My IT dept and I went out and did most of the leg-work on these programs ourselves. I actually went out and investigted these programs with several vendors of VbV and MCSC. I can honestly tell you that within the realm of mid to large-range merchants it was hard to find some real answers on what the best way to gurantee payments for us was. And I'm here to tell you to as a fellow merchant what these programs could do for all of us. I found one AWESOME company who sold me on it instantly, and after these past few months it really has matched up to the hype.

This has me so excited I want to pass it on to you all:
1) They are guaranteeing payments on 60-70% of my transactions. Which saves me and my associtaes plenty of time when reviewing these transactions. It shifts the liability for transactions off my site, and onto the issuing bank of the cardholder shopping. I was abe to get paid on transactions that I normally wouldn't except, and was able to be comfortable with it.
2) My conversion rate has remained the same.
3) This vendor's software was delivered ASP, and it was configured by their programmers to function perfectly with my current shopping cart, gateway, processor, and acquiring bank.
4) We only pay for what we use.
5) We are protected on 100% of all North American VISA cards. Almost 60% of MasterCard. This applies nationally and internationally
6)In addition to reducing chargebacks and lost merchandise these past few months, there are some additional financial benefits as well. With our Verified by Visa installed, we achieved a new "Preferred Ecommerce Merchant" status (the highest level of status for an online merchant), which reduced my interchange fee by five basis points. So essentially my lowered interchange rate is paying for insuring the transaction. I'm almost paying nothing on each transaction.

I can't tell you how happy we are with this service and this vendor. We were up and running in less than three hours, and these past few months were the first months since we started that we didn't incure one chargeback, and we made more money than ever before. 40 out of the 50 largest merchants are already using this.